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Ensure Flawless CX with Call Center Quality Assurance Software

Non-intrusive Call Center Testing in 100+ Countries. Reduce Downtime Costs by 85%. 

✅ Transparent Pricing – No surprise fees, just straightforward, predictable costs.
✅ Scalable & Global – Test in-country in 100+ countries with a flexible, non-intrusive SaaS platform.
✅ Automated Non-Intrusive Testing – Reduce manual effort with AI-driven automation, improving speed and accuracy.

Dave Jan 24
Dave Wheeler, Case Management Business Owner, Pfizer
 

"Thanks to Klearcom, we've seen a dramatic decrease in system downtimes and a marked improvement in issue resolution times. Klearcom’s expertise in IVR systems has been invaluable."

 

Get Your Free Demo today →

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Trusted By Our Valued Clients

Automate Your Number Testing

Untested toll and toll free numbers lead to dropped calls, frustrated customers, and missed opportunities. 35% of customers hang up when faced with number and IVR errors. Our AI-driven testing ensures 24/7 real-time monitoring of your numbers in 100+ countries, giving you peace of mind. 

Click to See how Pfizer improved call center uptime to 99.2% with Klearcom

Key Benefits with Klearcom

24/7/365

End-to-End CX Visibility Across Global Operations

92%

Retention of Previously Abandoned Callers

85%

Reduction in Time Spent Resolving Critical Errors

95%

Accuracy in IVR prompts across all supported languages

99%

Of misrouted calls identified and resolved

100%

Of tests are logged for compliance and audit trails.

Key Features of Our Services

Discovery
Reliable Line Performance

We ensure your toll-free number remains fully operational and consistently accessible, protecting your business from missed opportunities.

Regression
Enhanced Customer Experience

Every stage of the customer journey is monitored, from carrier performance to agent tools, guaranteeing an exceptional experience for your clients.

 

Connect
In-Depth Caller Insights

Utilizing advanced AI technology, we analyze your customers’ call experiences to identify and address potential challenges effectively.

 

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Thorough Customer Experience Evaluation

Our comprehensive assessments go beyond basic connectivity checks, covering call navigation, answering time, and overall service quality.

 

Global Caller
Global Network Compatibility Testing

We verify that your toll-free number is accessible across all relevant mobile networks worldwide, ensuring seamless connectivity.

Dave Jan 24

"Pfizer entrusted Klearcom with seamless global IVR migration across 100+ countries."

"Klearcom provided an unprompted SaaS solution that required no integration or management. By managing IVR discovery, intent messaging, and multilingual call transfers, Klearcom ensured a smooth migration while adhering to strict InfoSec requirements."

Dave Wheeler

- Case Management Business Owner, Pfizer

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“Klearcom rapidly restored Danfoss's critical telephony services during peak operations.”

“When a carrier unexpectedly cut off services over Christmas, Klearcom stepped in to resolve the issue swiftly. By proactively addressing silence alerts and maintaining seamless communication, Klearcom enhanced Danfoss’s issue resolution process across multiple countries.“

Francis Mercado

- Senior IT Consultant, Danfoss

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“Klearcom ensures CHEMTREC's global emergency call center operates flawlessly 24/7”

“CHEMTREC chose Klearcom for its ability to test real customer call paths in real-time without requiring system integration. This proactive monitoring ensured compliance with emergency communication standards and uninterrupted service worldwide.“

Tarn Jones

- Chemtrec

CHEMTREC

Klearcom

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IVR testing in 100+ countries with multi-state testing, allowing local testing for both phone numbers and IVRs in a single call at no extra cost.
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Integrate DevOps seamlessly, fine-tuning your IVR system in a pre-production environment, and conducting pre and post-deployment testing.
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Non-intrusive audio quality testing, eliminating complex installations and saving time.
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Test your local IVR's reachability and response in your live contact centers, all of this in a non -intrusive manner, truly replicating you CX.
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Our platform offers 24/7 365 real-time failure validation and issue resolution, enhancing your IVR system's reliability.
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Unlimited port testing. Each customer can avail of the full capacity within each region, these are always open and always on.
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Cost-free mobile and fixed-line testing, ensuring optimal system performance across communication channels.
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In every country we serve, Klearcom provides access from 2 to 4 telecom operators for thorough IVR testing.
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Klearcom simplifies language adaptation with support for 100+ languages and dialects, saving time and resources.

Competitor

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Limited local number and IVR testing, focusing on a smaller number of countries. Local testing for Phone Numbers and IVRs will come at additional costs.
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Lack of seamless DevOps integration for IVR development, these will generally come at an additional cost and not replicate customers experience.
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Some competitors might require complex installations for audio quality testing, introducing unnecessary complications.
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Focuses on simulated assessments, potentially missing the crucial real-world element and can lead to disparities in CX evaluation.
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Many competitors may offer limited support hours or lack a continuous support mechanism, resulting in extended downtime.
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Many competitors have port limitations, providing cost per concurrent channel and not guaranteeing their availability in every country. Klearcom stands out by not charging per port.
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Mobile or fixed-line testing, charging extra for each, increasing your testing costs and limiting your testing capability.
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Competitors may have limited providers to chose from in each country, this limitation can impact accurate failure reporting.
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Competitors may charge for language translations on a per transaction basis, which can lead to unaccounted for costs.

What Our Customers Have 
to Say About Us 

★★★★★

“Gold Star Klearcom”

“Overall, Klearcom was a wise choice for Boehringer. I look forward to a long working partnership with the team and growing in functionality. The ease of interaction is priceless!

Klearcom's team was very easy to work with and very accommodating. The team went above and beyond to assist Boerhinger in getting onboarded and understanding the process and best uses.“
 
Anthony
- Sr. Principal Systems Analyst in US

“Only positive so far, from onboarding towards the current operational day to day support.

Personal follow-up , during the onboarding but also afterwards when the product is fully live. Open discussion and clear communication“

 
Dries

- Customer Success Team Manager in Belgium

“Klearcom provides a strong automated solution for the manual task of test calls”

“Klearcom automated a manual task of tests calls while also being able to provide additional metrics & insights to caller experience“

Anthony

- Sr. Principal Systems Analyst in US

“Remote Testing with a Global Reach”

“Very positive. The Klearcom product has allowed my team and the NOC to significantly shorten the debug and problem isolation timeframe by not being reliant on the customer to make or confirm test calls. It has also significantly shortened the IVR development and verification timeframes.

Easy to use product and a team that is very willing to listen to and incorporate suggestions/enhancements to the product. Has capabilities useful to NOC, provisioning, and engineering teams.“

 

Jack

- Sr. Mgr. UCaaS Operations and Provisioning in US

“Exceptional Experience with Klearcom: User-Friendly App and Outstanding Support”

“I have had a great experience with the Klearcom app and the Klearcom staff. The app's real-time monitoring and notification features have been invaluable in ensuring seamless operations, while the team's support and expertise have made every interaction smooth and efficient. Their commitment to excellence has greatly enhanced our service quality and operational efficiency.

What I liked most about Klearcom was the app's ease of use and intuitive design, which made navigating and utilizing its features seamless. Additionally, the support from their staff has been exceptional, always providing timely and helpful assistance. This combination has made my overall experience with Klearcom highly positive.“


Matthew

- Senior Enterprise Operations Engineer in US

“Working great and made us more proactive”

“So far very good. Easy provisioning, testing tool and Alert management works well.

Easy provisioning, testing tool and Alert management“

Balu Nivrutti

- Sr. Infrastructure Manager in US

“My Klearcom Experience”

“The team has been very attentive and have spent a great deal of time ensuring I understand how to make the most out of the platform.

Softphone feature, being able to call from nearly every country is priceless.“

Manuel

- Senior Enterprise Operations Engineer in US

“Great company”

“Great customer service! Willing to add their advise.

Their flexibility in monitoring only what you need.“

Shawn

- Telecom in US

“Effortless testing with Klearcom”

“My overall experience with Klearcom has been highly positive. It has reliably supported our communication needs, offering robust features that are easy to use and integrate into our daily operations.

The best aspect of using Klearcom has been its user-friendly interface, which made navigating through the features a seamless experience. The clarity in voice and video calls significantly enhanced our team's communication efficiency, making every interaction smooth and productive.“

Rogelio

- RTC Director in Argentina
Always Helping Our Customers

With Klearcom Products

Discovery
Discovery

Discovery provides an in-depth exploration of your IVR system, giving you a clear picture of your customer's journey.

Regression
Regression

Regression is the key to seamless IVR testing. Klearcom's cutting-edge IVR testing solution empowers you to ensure a consistent customer experience.

Connect
Connect

Proactively diagnose and resolve TFN issues globally, before they impact your customer.

Loader
Loader

Loader is your definitive solution for comprehensive load testing of contact center IVR systems.

Learn More  
Global Caller
Global Caller

Global Caller connects you with more than 100+ countries through live calls

Learn More  
DevOps
DevOps

Elevate the IVR design process to the digital frontier and effortlessly keep your entire team in the loop.

Learn More  
Fax
Fax

Our Fax Line Testing is engineered to deliver comprehensive insights, ensuring local faxes are being transmitted in over 100+ countries.

Frequently Asked Questions (FAQ)

What is a call center simulation test?

A call center simulation test is a tool or process that replicates real customer call scenarios to evaluate how your systems and agents respond. It helps identify technical issues, call routing problems, and evaluate agent readiness in a controlled environment before customers are affected.

 

 

Why should I use a call center simulation test?

Using a call center simulation test allows you to uncover hidden telecom issues, test new routing strategies, or validate IVR flows before going live. It ensures your customer experience remains consistent and your infrastructure performs as expected under real-world conditions.

 

 

What is call center monitoring software?

Call center monitoring software provides real-time visibility into the performance of your contact center systems and agents. It tracks key metrics like audio quality, latency, call drops, and customer satisfaction to help maintain service levels.

 

 

How does call center QA software improve performance?

Call center QA software enhances customer experience by automatically detecting issues such as poor call quality, long hold times, or agent errors. It streamlines quality assurance processes and ensures consistent performance through continuous monitoring and reporting.

 

 

What makes contact center quality assurance software essential?

Contact center quality assurance software is essential for organizations that prioritize customer satisfaction. It provides insights into agent performance, system reliability, and customer journey touchpoints—helping you improve compliance, training, and service delivery.

 

 

How does call center monitoring software differ from traditional analytics tools?

While traditional analytics tools focus on historical data, call center monitoring software offers real-time diagnostics and alerts. It helps teams proactively detect and resolve issues like poor voice quality or system outages before they impact customers.

 

 

What is involved in call center monitoring?

Call center monitoring involves tracking calls for quality, performance, and efficiency. This includes listening to live or recorded calls, analyzing KPIs like AHT and FCR, and using automation to monitor for issues across telecom infrastructure and agent behavior.

 

How can a call center practice test help new agents?

A call center practice test simulates customer interactions to train new agents in handling real-time scenarios, navigating the IVR system, and using internal tools. It boosts confidence, shortens ramp-up time, and ensures agents meet performance benchmarks from day one.

 

What is agent monitoring software?

Agent monitoring software tracks individual agent performance during customer interactions. It evaluates metrics like response time, tone, compliance adherence, and resolution rates, helping supervisors provide targeted coaching and ensure consistent quality.

 

Why is call center stress testing important?

Call center stress testing simulates peak call volumes to evaluate how your infrastructure handles high traffic. It identifies potential failure points, bottlenecks, and capacity issues, ensuring your systems remain stable during real-world surges like Black Friday or outages.

Speak with the
klearcom team today!

Drop us a line and keep in touch

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INT: +353 1 5256748

sales@klearcom.com