IVR Discovery & Documentation Testing

For companies lacking up-to-date call flow or documentation, IVR discovery tools provide a complete picture of the system. This testing ensures accurate records of the IVR’s functionality, reducing risks from undocumented updates or assumptions.

Automated IVR Functional Testing

Functional testing ensures that all new and existing features meet business and customer requirements. Automated scripting keeps test cases updated and enables swift, precise execution, reducing the risk of issues during production.

Automated IVR Regression Testing

Automated regression testing verifies that recent updates or changes haven’t disrupted the IVR system’s functionality. This method saves time and ensures reliability compared to manual testing.

Statistical Language Modeling (SLM) Testing for Speech Recognition

For systems implementing Statistical Language Modeling, testing ensures the Voice User Interface (VUI) and associated logic function seamlessly. Automated platforms tailored to SLM minimize manual efforts and improve the accuracy of speech recognition systems.

Automated IVR Test Case Updating

Testing Live IVR Environment

Testing the live customer call path, replicating actual call flows in country are crucial for IVR reliability. Without testing the actual IVR messaging, intent & call transfers are working correctly locally, your IVR may not be performing optimally.

Customized Test Scheduling

Customized test scheduling tailored to your business hours is essential for thorough IVR testing. A lack of flexibility in scheduling can result in incomplete testing and overlook critical issues.

Comprehensive IVR Documentation

Maintaining up-to-date IVR documentation is essential for effective testing. Outdated or incomplete documentation can lead to confusion and testing inaccuracies.

Efficient Regression Testing

Efficiently identifying inconsistencies across your IVR call paths is vital for maintaining a seamless customer experience. Traditional regression testing methods are often slow and cumbersome.

Klearcom Regression delivers real-time validation of your customer call paths. This rapid feedback loop enables you to quickly identify and address any issues that may disrupt the customer experience. Your IVR remains seamless, and customer satisfaction is preserved.

Validating Call Scripting

Manually validating call scripting on every leg of the IVR journey is not only time-consuming but also tedious. This process can be prone to oversight, potentially leading to script-related issues going undetected.

Klearcom’s comprehensive IVR mapping and transcription features provide automated validation of call scripting at each step of the IVR journey. By automating this validation, you ensure that the customer experience remains consistent and error-free.

Monitoring Call Quality

Detecting issues related to call quality, such as degradation, transcoding, and voice fingerprint changes, is essential for maintaining a seamless customer experience. Without real-time monitoring, these issues can persist, leading to customer dissatisfaction.

Klearcom’s testing platform offers real-time call quality reporting. It continuously monitors call quality, ensuring optimal customer experiences. In the event of any degradation or changes, you receive immediate notifications, allowing for timely resolution.