Privacy & Cookie Policy

Klearcom Tech Limited ("Klearcom", "we", "us" or "our") is committed to protecting your privacy.

This Privacy and Cookie Policy explains how we collect, use, share and protect personal data when you visit our website, submit a form, sign up for updates, request a demo, interact with our marketing content, or otherwise engage with us through our website.

This Policy applies to the Klearcom marketing website only, including our main website, blog, landing pages and forms. It does not apply to customer product environments, portals or services, which are covered separately.

1. Who we are

Klearcom Tech Limited is the controller of personal data collected through this website.

Klearcom Tech Limited
ArcLabs, SETU West Campus
Carriganore
Waterford
Ireland
X91 P20H

Company number: 675650
Email: privacy@klearcom.com

2. The personal data we collect

We may collect the following categories of personal data through our website:

Information you provide directly

• name
• business email address
• phone number
• company name
• job title
• country or region
• any other information you choose to provide in forms or messages

Information collected automatically

• IP address
• approximate location derived from IP
• browser type and version
• device and operating system information
• pages visited and time spent on pages
• referral source
• clicks, scroll activity and session behaviour
• cookie identifiers and similar online identifiers

Marketing and business intelligence data

We may combine website interaction data with business-related information such as:

• company name
• company domain
• industry
• company size
• engagement history
• inferred business interest

Meeting and communications data

Where a meeting is arranged following a website enquiry or marketing interaction, we may process:

• meeting details
• notes
• recordings and transcripts where recording is enabled
• follow-up and CRM records

3. How we use your personal data

We use personal data collected through the website to:

• operate, maintain and improve the website
• respond to enquiries and requests
• provide demos, information and follow-up communications
• manage leads, prospects and business relationships
• send marketing communications where permitted
• understand website usage and improve content and performance
• measure advertising and campaign effectiveness
• identify business visitors to our website
• manage meetings, notes, recordings and related follow-up
• protect our systems and enforce our legal rights
• comply with legal and regulatory obligations

4. Our legal bases for processing

Depending on the context, we rely on the following legal bases under GDPR:

Consent

We rely on consent where required, including for:

• non-essential cookies and similar tracking technologies
• certain marketing communications

You can withdraw consent at any time.

Steps prior to contract / contractual necessity

We rely on this basis when responding to requests for demos, product information or other pre-contract enquiries.

Legitimate interests

We rely on legitimate interests where appropriate, including to:

• operate and improve our website
• manage enquiries and business relationships
• maintain records of meetings and communications
• carry out B2B marketing and sales activity
• understand which organisations engage with our website
• protect our business and systems

Where we rely on legitimate interests, we consider and balance the impact on your rights.

Legal obligation

We may process personal data where necessary to comply with applicable law, regulation or lawful requests.

5. Cookies and similar technologies

Our website uses cookies and similar technologies such as pixels, scripts and tags.

Some of these technologies are strictly necessary for the operation of the website. Others are used for analytics, advertising, campaign measurement and B2B visitor identification.

Where required by law, we ask for your consent before placing or using non-essential cookies or similar technologies. This includes analytics and advertising cookies.

You can manage your preferences through our cookie banner and settings tools.

Types of cookies we use

Strictly necessary cookies

These cookies are required for core website functions, including security, session management, load balancing, form handling and saving your cookie preferences.

Analytics cookies

These cookies help us understand how visitors use the website, including traffic patterns, navigation, page performance and engagement.

Advertising and campaign cookies

These cookies help us measure campaigns, understand conversions, build audiences and improve marketing performance.

Business visitor identification technologies

These technologies help us understand which organisations are visiting our website and what content is generating business interest.

6. Tools we use on the website

We use third-party tools and platforms to support our website, analytics, marketing and communications, including:

• HubSpot for website hosting, forms, CRM, analytics, email marketing and consent management
• Google Analytics for website analytics
• Google Ads for advertising and conversion measurement
• Microsoft Clarity for website usage insights
• Microsoft Ads for advertising and conversion measurement
• LinkedIn Ads / LinkedIn Insight Tag for campaign measurement and B2B advertising
• Meta advertising technologies for campaign measurement and advertising
• Leadfeeder (Dealfront) for B2B website visitor identification
• Fibbler for B2B traffic intelligence
• SEMrush for website and marketing performance tooling
• 6sense for account-based marketing and sales intelligence
• ZoomInfo for business contact enrichment and sales intelligence
• Fireflies for meeting recording, transcription and note-taking where used in sales or marketing workflows

7. Leadfeeder (Dealfront) and Fibbler

Leadfeeder / Dealfront

Our website uses technologies provided by Leadfeeder (Dealfront Finland Oy, part of Dealfront Group GmbH) to help us understand which businesses are visiting our website.

This may involve processing IP address and session-related data and matching that information against a database of known companies to provide business-related insights such as company name or industry.

Where Leadfeeder uses non-essential cookies or similar technologies, those technologies are activated only on the basis of your consent through our cookie settings. We may then use the resulting business intelligence for our legitimate interests in improving our website, products, services, sales and marketing.

A first-party cookie may be placed on your device to recognise returning visitors across sessions. This cookie is intended for B2B company identification and website analytics purposes and is not designed to directly identify you as an individual.

Fibbler

We also use Fibbler to help us understand business website traffic and engagement. This may involve processing IP address information, session behaviour and related business intelligence signals.

Where Fibbler uses non-essential cookies or similar technologies, those technologies are used only with your consent.

8. Marketing communications

If you choose to submit your details through our forms or sign up for updates, we may send you marketing communications about Klearcom products, services, events, news and content.

We will do this:

• with your consent where required; or
• where otherwise permitted under applicable law.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting privacy@klearcom.com.

9. Lead scoring and profiling

We may use business contact information, website engagement data and marketing interaction history to help us understand interest levels, prioritise follow-up and tailor business communications.

This may include lead scoring or segmentation for B2B sales and marketing purposes.

We do not use website personal data for automated decision-making that produces legal effects or similarly significant effects on individuals.

10. How we share personal data

We may share personal data with:

• service providers that support our website, analytics, CRM, communications and marketing operations
• professional advisers such as lawyers, auditors and insurers
• regulators, law enforcement or other authorities where required by law
• a purchaser, investor or successor entity in connection with a corporate transaction

We do not sell personal data in the ordinary meaning of that term.

11. International transfers

Some of our service providers operate outside Ireland and the EEA, including in the United States.

Where personal data is transferred internationally, we use appropriate safeguards as required by GDPR, such as:

• adequacy decisions where available
• the European Commission’s Standard Contractual Clauses
• supplementary contractual, technical and organisational measures where appropriate.

You can contact us at privacy@klearcom.com for more information about the safeguards used.

12. How long we keep personal data

We keep personal data only for as long as necessary for the purposes described in this Policy and to meet legal, regulatory and business requirements.

Our current retention approach for website-related data is:

• marketing leads and prospect records: up to 24 months after the last meaningful interaction
• general enquiries: up to 24 months after the last meaningful interaction
• analytics data: up to 14 months, unless a shorter period is configured
• advertising and campaign data: up to 24 months, subject to platform settings
• meeting recordings and transcripts: up to 12 months, unless a longer period is needed for ongoing follow-up or record-keeping
• customer or contractual records created from website enquiries: duration of the relationship plus up to 6 years where needed for legal, tax or contractual purposes
• cookie consent records: for as long as needed to manage preferences and demonstrate compliance

We may retain data for longer where necessary to establish, exercise or defend legal claims or to comply with law.

13. Security

We use appropriate technical and organisational measures designed to protect personal data collected through the website.

These measures include:

• HTTPS and encryption in transit
• access controls and permissions management
• vendor due diligence
• account and system protections
• internal policies and procedures designed to protect personal data

Klearcom also holds ISO 27701 and SOC 2 certifications.

14. Children

Our website is intended for business audiences and is not directed to children. We do not knowingly collect personal data from children through the website.

If you believe a child has provided personal data to us, contact us at privacy@klearcom.com.

15. Your rights

Under applicable data protection law, you may have the right to:

• access your personal data
• correct inaccurate personal data
• request deletion of your personal data
• restrict processing
• object to processing
• request data portability
• withdraw consent where processing is based on consent
• object to direct marketing at any time.

To exercise your rights, contact us at privacy@klearcom.com.

You also have the right to lodge a complaint with the Irish Data Protection Commission.

16. Changes to this Policy

We may update this Privacy and Cookie Policy from time to time to reflect legal, technical or business developments.

Any changes will be posted on this page and the “Last updated” date will be revised.

17. Contact us

If you have any questions about this Privacy and Cookie Policy or how we handle personal data relating to the website, please contact:

Klearcom Tech Limited
ArcLabs, SETU West Campus
Carriganore
Waterford
Ireland
X91 P20H

Email: privacy@klearcom.com