Discover Your IVR
Discover Your IVR’s True
In-Country Experience
Understand what experience your IVR delivers for customers locally in 100+ countries from your TFN through to your IVR.
Klearcom’s IVR Discovery provides you with instant local validation and customer replication.
Discover Your IVR
Discover Your IVR’s True
In-Country Experience
Understand what experience your IVR delivers for customers locally in 100+ countries from your TFN through to your IVR.
Klearcom’s IVR Discovery provides you with instant local validation and customer replication.
A Spotlight On Identifying Issues And Improvement Opportunities
Discovery is the key to identifying issues and putting your IVR system back on the path to excellence. By meticulously scrutinizing your IVR, Klearcom’s Discovery solution uncovers issues that may have otherwise gone unnoticed. These issues can have a profound impact on the caller experience and the efficiency of your IVR systems.
Incorrect IVR Messages presented
Incorrect messages in an IVR system can mislead callers, causing frustration and potentially leading to a loss of trust in the service provided. For those with a regulatory or compliance requirement it’s essential to understand if these needs are met not just in English but also in 100+ languages.
Abandoned Calls within the IVR
A high rate of calls abandoned within the IVR indicates a user-unfriendly system, possibly due DTMF/Speech intent or capacity issues.
Degraded Audio Quality within the IVR nodes
Poor audio quality in IVR nodes can hamper communication, making it difficult for callers to understand options and respond appropriately.
Degraded Audio Quality on the Agent level
When audio quality is poor on the agent level, it affects the overall call experience, making it challenging for both parties to communicate effectively.
DTMF / Speech Intent not working
Malfunctioning DTMF (Dual-tone Multi-frequency) or speech recognition features in an IVR system can lead to caller frustration and failure to navigate the menu successfully.
Calls Are Not Transferring
Issues with call transfers can interrupt the flow of customer service, leading to dropped calls or misrouted inquiries, negatively impacting customer satisfaction.
IVR Mapping
With Discovery from Klearcom, you can map the IVR in its entirety and discover every single IVR option, reporting on the IVR message in 40+ languages and translated back to English, intent whether speech or DTMF and call transfer are working correctly. Then export the IVR in multiple formats for the business to approve if everything is correct. All we need is the IVR number and the Klearcom Discovery module can dial into the IVR to commence the IVR mapping with zero integration required.
Unlock The Full Potential Of Your IVR System
At the heart of every exceptional customer experience lies a flawlessly functioning Interactive Voice Response (IVR) system. However, even the most well-designed IVRs can develop issues over time, from broken call transfers to disorganized information, too many menu options, incorrect messages, subpar audio quality, and outdated menus.
Local Validation in 100+ countries
To truly understand your customer experience you need to replicate the experience from the outside in, with Klearcom Discovery you can leverage both fixed and mobile testing to truly replicate your customer’s experience and triage issues in real-time, ensuring you are first to know before these issues impact your customers.
Ensuring Call Quality
The call quality of your IVR system is vital, especially for businesses with a global presence. Discovery ensures that no matter where your customers are located, they receive the right IVR options and localization messages. This helps maintain consistent call quality and a seamless experience.
Saving You Time & Resources
With Klearcom Discovery’s automated IVR mapping, you can save you and your company valuable time and resources. Automate the process of testing and mapping IVR interactions, eliminating the need for manual testing, which can be time-consuming and resource-intensive. Your IVR management becomes more efficient, allowing you to focus on other critical aspects of your customer experience.
Unlock the full potential of your IVR system with Discovery, and ensure that your customers enjoy a seamless and consistent experience, no matter where they call from. It’s the key to resolving issues, maintaining call quality, and optimizing your IVR systems while saving you valuable time and resources.
Faster Issue Resolution At Your Fingertips
When you switch from a reactive to proactive approach you can catch problems before they escalate. The automated IVR mapping feature allows you to detect and repair problematic IVR issues swiftly, preventing them from impacting your valued callers. Don’t wait for customers to tell you there’s a problem, a swift response minimizes downtime and ensures a smoother customer experience
Mastering IVR Efficiency: Your Path To Seamless Transitions
Understanding the intricacies of your customer-facing IVR systems is essential. Discovery provides valuable insights into the size and complexity of your IVR infrastructure, enabling you to plan future updates or migrations with precision. This insight is particularly valuable when transitioning to new IVR providers or adopting cloud-based IVR solutions, streamlining the migration process.
