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Customer Stories

Discover how businesses across various industries have partnered with Klearcom to ensure flawless IVR and number testing.

Our customer success stories showcase real-world results, from improving call center performance to enhancing customer experience. 

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Trusted By Our Valued Clients

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Pfizer Partners with Klearcom for Seamless, Global IVR Migration

Pfizer Centralizes Global IVR Systems with Klearcom's Expertise

100+

Countries involved in the pre and post-migration phases of Pfizer's in-house IVR systems project.

80K

This collaboration has been key in enhancing Pfizer's internal support and IVR systems, essential for overseeing a network of over 80,000 colleagues.

15+

Languages and dialects transcribed globally for Pfizer at the click of a button with Klearcom's automation software.

99.2%

Contact center uptimes as a result of proactive issue resolution times being dramatically improved.
CHEMTREC

CHEMTREC Ensures 24/7 Emergency Call Response with Klearcom's SaaS Solution

Consistent Global Call Quality Achieved with Zero Integration

350+

Klearcom's SaaS platform enabled automated testing for 350+ numbers, including 100+ international numbers.

100+

Countries covered for local number and IVR validation ensuring CHEMTREC's communication systems are optimized.

99.9%

Contact center uptimes as a result of proactive issue resolution times being dramatically improved.

0%

Service drop when migrating CHEMTREC'S systems to a cloud based system.
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Klearcom Enhances Danfoss' Triage & Issue Resolution Process

Real-time alerts for issues like silent alerts allow for immediate triage and resolution.

24/7

Customer support from Klearcom’s 24/7 365 days a year NOC center and Client Operations Team.

100+

Languages and dialects transcribed globally at the click of a button.

99.9%

Contact center uptimes as a result of proactive issue resolution times being dramatically improved.

0%

Klearcom’s non-instrusive SaaS platform required zero integration and no significant changes to Danfoss’ existing systems.
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Klearcom Ensures United World Telecom's Global Toll-Free Numbers Run Smoothly

Automated real-time number assurance a game changer for United World Telecom.

24/7

Customer support from Klearcom’s 24/7 365 days a year NOC center and Client Operations Team.

100+

Languages and dialects transcribed globally at the click of a button.

340+

Carriers available for local testing globally, both fixed line and mobile capability.

100+

Countries Available for Toll-Free Number Testing with local number and IVR validation  
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Eversana Optimizes Its Global Contact Centers with Klearcom 

Eversana Gains Real-Time Visibility into Voice System Performance While Scaling Global Operations.

24/7

Customer support from Klearcom’s 24/7 365 days a year NOC center and Client Operations Team.

100+

Languages and dialects transcribed globally at the click of a button.

340+

Carriers available for local testing globally, both fixed line and mobile capability.

100+

Countries Available for Toll-Free Number Testing with local number and IVR validation  

Klearcom Works with Any Technology Platform

 

What Our Great Customers Say About Us

Dave Jan 24

"Pfizer entrusted Klearcom with seamless global IVR migration across 100+ countries."

"Klearcom provided an unprompted SaaS solution that required no integration or management. By managing IVR discovery, intent messaging, and multilingual call transfers, Klearcom ensured a smooth migration while adhering to strict InfoSec requirements."

Dave Wheeler

- Case Management Business Owner, Pfizer

Pfizer-2048x845
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“Testing global numbers manually simply didn’t scale for us anymore.”

“Klearcom has given us the ability to proactively test numbers on demand across countries and carriers, removing guesswork and giving us real confidence in the reliability of our global contact center operations."

Margot Thornton

- Global Contact Center System Manager at EVERSANA

Eversana
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“Klearcom ensures CHEMTREC's global emergency call center operates flawlessly 24/7”

“CHEMTREC chose Klearcom for its ability to test real customer call paths in real-time without requiring system integration. This proactive monitoring ensured compliance with emergency communication standards and uninterrupted service worldwide.“

Tarn Jones

- Chemtrec

CHEMTREC
1642179230380

“Klearcom rapidly restored Danfoss's critical telephony services during peak operations.”

“When a carrier unexpectedly cut off services over Christmas, Klearcom stepped in to resolve the issue swiftly. By proactively addressing silence alerts and maintaining seamless communication, Klearcom enhanced Danfoss’s issue resolution process across multiple countries.“

Francis Mercado

- Senior IT Consultant, Danfoss

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“The ability to test numbers on the fly has been a game changer.”

“With Klearcom, we can test numbers on the fly, across countries and networks, and give customers immediate reassurance. It’s been a game changer for us and has put us back in control of the services we sell."

Alan Rodriguez

- Senior Technical Support Manager, United World Telecom

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Make The Simple Switch to Klearcom & Leave Legacy CX Behind

Outdated platforms slow you down with port limits, patchy coverage, and hidden costs. Klearcom simplifies and strengthens your global CX testing. No delays, no compromises.

Make The Simple Switch

Switch to Klearcom
We Solve Local Customer Problems

With Klearcom Global Solutions

Discover Your IVR
Discover Your IVR

Document and identify where problems occur on your IVR for faster resolution. Discover how Klearcom tests end-to-end for a holistic map of your IVR in minutes.

Learn More  
Test Your IVR
Test Your IVR

Interactive Voice Response systems are the lifeline of customer interactions in today's business world. They are the first point of contact for customers seeking support, sales, information, or services.

Learn More  
Toll-Free Number Check
Toll-Free Number Check

Traditional toll-free number testing methods often lack real-time capabilities, leaving businesses unable to proactively diagnose and resolve TFN issues globally before they impact customer satisfaction.

Learn More  
Voice Quality Test
Voice Quality Test

Inconsistent voice quality across your customer call path is negatively impacting your customers' experience.

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End agent Performance
End Agent Performance

One of the most critical aspects of delivering exceptional customer service is ensuring that your agents are reachable when customers need them.

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