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Pfizer-2048x845

Pfizer Partners with Klearcom for Seamless, Global IVR Migration

Pfizer Centralizes Global IVR Systems with Klearcom's Expertise

100+

Countries involved in the pre and post-migration phases of Pfizer's in-house IVR systems project.

80K

This collaboration has been key in enhancing Pfizer's internal support and IVR systems, essential for overseeing a network of over 80,000 colleagues.

15+

Languages and dialects transcribed globally for Pfizer at the click of a button with Klearcom's automation software.

99.2%

Contact center uptimes as a result of proactive issue resolution times being dramatically improved.
CHEMTREC

CHEMTREC Ensures 24/7 Emergency Call Response with Klearcom's SaaS Solution

Consistent Global Call Quality Achieved with Zero Integration

350+

Klearcom's SaaS platform enabled automated testing for 350+ numbers, including 100+ international numbers.

100+

Countries covered for local number and IVR validation ensuring CHEMTREC's communication systems are optimized.

99.9%

Contact center uptimes as a result of proactive issue resolution times being dramatically improved.

0%

Service drop when migrating CHEMTREC'S systems to a cloud based system.
1200px-Danfoss-Logo

Klearcom Enhances Danfoss' Triage & Issue Resolution Process

Real-time alerts for issues like silent alerts allow for immediate triage and resolution.

24/7

Customer support from Klearcom’s 24/7 365 days a year NOC center and Client Operations Team.

100+

Languages and dialects transcribed globally at the click of a button.

99.9%

Contact center uptimes as a result of proactive issue resolution times being dramatically improved.

0%

Klearcom’s non-instrusive SaaS platform required zero integration and no significant changes to Danfoss’ existing systems.

Trusted By Our Valued Clients

We Solve Local Customer Problems

With Klearcom Global Solutions

Discover Your IVR
Discover Your IVR

Document and identify where problems occur on your IVR for faster resolution. Discover how Klearcom tests end-to-end for a holistic map of your IVR in minutes.

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Test Your IVR
Test Your IVR

Interactive Voice Response systems are the lifeline of customer interactions in today's business world. They are the first point of contact for customers seeking support, sales, information, or services.

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Toll-Free Number Check
Toll-Free Number Check

Traditional toll-free number testing methods often lack real-time capabilities, leaving businesses unable to proactively diagnose and resolve TFN issues globally before they impact customer satisfaction.

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Voice Quality Test
Voice Quality Test

Inconsistent voice quality across your customer call path is negatively impacting your customers' experience.

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End agent Performance
End Agent Performance

One of the most critical aspects of delivering exceptional customer service is ensuring that your agents are reachable when customers need them.

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