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Trusted By Our Valued Customers

Why Choose Klearcom for Phone Number & IVR Testing?

At Klearcom, we redefine the way you approach IVR testing and telecom validation. Our unique service offering sets us apart, making us the optimal choice for businesses looking to enhance their customer experience. 

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Carriers available for local testing across the globe, both fixed line and mobile capability.

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Countries covered for local number and IVR validation ensuring the world’s largest coverage for automated testing.

Non-Intrusive, No Installation. All we need is a number and the platform can take care of the rest.

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Languages And Dialects Transcriptions. We can discover IVR messaging and intent in local languages and transcribe to English

Klearcom

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IVR testing in 100+ countries with multi-state testing, allowing local testing for both phone numbers and IVRs in a single call at no extra cost.
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Integrate DevOps seamlessly, fine-tuning your IVR system in a pre-production environment, and conducting pre and post-deployment testing.
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Non-intrusive audio quality testing, eliminating complex installations and saving time.
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Test your local IVR's reachability and response in your live contact centers, all of this in a non -intrusive manner, truly replicating you CX.
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Our platform offers 24/7 365 real-time failure validation and issue resolution, enhancing your IVR system's reliability.
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Unlimited port testing. Each customer can avail of the full capacity within each region, these are always open and always on.
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Cost-free mobile and fixed-line testing, ensuring optimal system performance across communication channels.
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In every country we serve, Klearcom provides access from 2 to 4 telecom operators for thorough IVR testing.
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Klearcom simplifies language adaptation with support for 100+ languages and dialects, saving time and resources.

Competitors

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Limited local number and IVR testing, focusing on a smaller number of countries. Local testing for Phone Numbers and IVRs will come at additional costs.
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Lack of seamless DevOps integration for IVR development, these will generally come at an additional cost and not replicate customers experience.
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Some competitors might require complex installations for audio quality testing, introducing unnecessary complications.
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Focuses on simulated assessments, potentially missing the crucial real-world element and can lead to disparities in CX evaluation.
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Many competitors may offer limited support hours or lack a continuous support mechanism, resulting in extended downtime.
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Many competitors have port limitations, providing cost per concurrent channel and not guaranteeing their availability in every country. Klearcom stands out by not charging per port.
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Mobile or fixed-line testing, charging extra for each, increasing your testing costs and limiting your testing capability.
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Competitors may have limited providers to chose from in each country, this limitation can impact accurate failure reporting.
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Competitors may charge for language translations on a per transaction basis, which can lead to unaccounted for costs.

Proactively Solve Issues

Identify issues before they affect your customers. 

Most Extensive Carrier Base

We ensure comprehensive testing by providing a minimum of 2-4 telecom operators in every country we serve. This assures that your services work seamlessly across all local operators.

24/7/365 Triage Support

Our platform provides 24/7 support with no installations required to ensure flawless performance of your On-Prem or cloud-based contact center or telecom service.

Test From Mobile & Fixed Line

Klearcom offers both mobile and fixed-line testing at no extra charge. We understand that your customers can connect in various ways, and we ensure your services work seamlessly across communication channels.

No Port Limitations

Klearcom is the only global solution that provides unlimited local testing with no port restrictions. 

Dave Jan 24

"Pfizer entrusted Klearcom with seamless global IVR migration across 100+ countries."

"Klearcom provided an unprompted SaaS solution that required no integration or management. By managing IVR discovery, intent messaging, and multilingual call transfers, Klearcom ensured a smooth migration while adhering to strict InfoSec requirements."

Dave Wheeler

- Case Management Business Owner, Pfizer

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“Klearcom rapidly restored Danfoss's critical telephony services during peak operations.”

“When a carrier unexpectedly cut off services over Christmas, Klearcom stepped in to resolve the issue swiftly. By proactively addressing silence alerts and maintaining seamless communication, Klearcom enhanced Danfoss’s issue resolution process across multiple countries.“

Francis Mercado

- Senior IT Consultant, Danfoss

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“Klearcom ensures CHEMTREC's global emergency call center operates flawlessly 24/7”

“CHEMTREC chose Klearcom for its ability to test real customer call paths in real-time without requiring system integration. This proactive monitoring ensured compliance with emergency communication standards and uninterrupted service worldwide.“

Tarn Jones

- Chemtrec

CHEMTREC

Types of Automated IVR Testing

Discovery
IVR Discovery & Documentation Testing

For companies lacking up-to-date call flow or documentation, IVR discovery tools provide a complete picture of the system. This testing ensures accurate records of the IVR’s functionality, reducing risks from undocumented updates or assumptions.

Regression
Automated IVR Functional Testing

Functional testing ensures that all new and existing features meet business and customer requirements. Automated scripting keeps test cases updated and enables swift, precise execution, reducing the risk of issues during production.

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Automated IVR Regression Testing

Automated regression testing verifies that recent updates or changes haven’t disrupted the IVR system’s functionality. This method saves time and ensures reliability compared to manual testing.

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Statistical Language Modeling (SLM) Testing for Speech Recognition

For systems implementing Statistical Language Modeling, testing ensures the Voice User Interface (VUI) and associated logic function seamlessly. Automated platforms tailored to SLM minimize manual efforts and improve the accuracy of speech recognition systems.

 

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Automated IVR Test Case Updating

Since IVR systems require constant updates to reflect new offers, menus, or improved customer experiences, automated test case updates are crucial. Regular testing ensures your IVR remains reliable and provides consistent customer satisfaction, even as changes are introduced.

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