Why are companies switching from Nectar to Klearcom?

Companies are switching to Klearcom for broader global coverage, real-time IVR testing, toll-free monitoring and complete customer journey visibility.

What makes Klearcom different from Nectar?

Klearcom provides enterprise-grade IVR testing, voice quality validation, toll-free monitoring and customer experience assurance across 100+ countries and carriers.

Can Klearcom test customer journeys globally?

Yes. Klearcom provides localized testing across 100+ countries using real in-country telecom carriers and networks.

How does Klearcom improve customer experience assurance?

Klearcom improves customer experience assurance by proactively testing IVR paths, call routing, voice quality and customer contact journeys before customers are impacted.

Does Klearcom provide real-time monitoring and alerts?

Yes. Klearcom provides real-time monitoring and alerts for IVR failures, routing issues, toll-free outages and audio quality degradation.

Switch IVR Testing

Dave Wheeler, Case Management Business Owner, Pfizer

"Thanks to Klearcom, we've seen a dramatic decrease in system downtimes and a marked improvement in issue resolution times. Klearcom’s expertise in IVR systems has been invaluable."

A simpler platform to run

Reduce the operational drag that often comes with legacy testing approaches and manual workarounds.

Broader live coverage

Validate IVR and customer facing journeys across 100+ countries using real in country testing.

Clearer proof when something breaks

Give your team evidence they can use to triage, escalate, and resolve issues faster. Start with the highest risk journeys first and prove value quickly without forcing a large rollout from day one.

"Pfizer entrusted Klearcom with seamless global IVR migration across 100+ countries."

"Klearcom provided an unprompted SaaS solution that required no integration or management. By managing IVR discovery, intent messaging, and multilingual call transfers, Klearcom ensured a smooth migration while adhering to strict InfoSec requirements."

“Testing global numbers manually simply didn’t scale for us anymore.”

“Klearcom has given us the ability to proactively test numbers on demand across countries and carriers, removing guesswork and giving us real confidence in the reliability of our global contact center operations."

“Klearcom ensures CHEMTREC's global emergency call center operates flawlessly 24/7”

“CHEMTREC chose Klearcom for its ability to test real customer call paths in real-time without requiring system integration. This proactive monitoring ensured compliance with emergency communication standards and uninterrupted service worldwide.“

“Klearcom rapidly restored Danfoss's critical telephony services during peak operations.”

“When a carrier unexpectedly cut off services over Christmas, Klearcom stepped in to resolve the issue swiftly. By proactively addressing silence alerts and maintaining seamless communication, Klearcom enhanced Danfoss’s issue resolution process across multiple countries.“

“The ability to test numbers on the fly has been a game changer.”

“With Klearcom, we can test numbers on the fly, across countries and networks, and give customers immediate reassurance. It’s been a game changer for us and has put us back in control of the services we sell."

No restrictive port charging

Document and identify where problems occur on your IVR for faster resolution. Discover how Klearcom tests end-to-end for a holistic map of your IVR in minutes.

Only Pay for The Tests You're Running

Interactive Voice Response systems are the lifeline of customer interactions in today's business world. They are the first point of contact for customers seeking support, sales, information, or services.

No extra fees for additional languages

Traditional toll-free number testing methods often lack real-time capabilities, leaving businesses unable to proactively diagnose and resolve TFN issues globally before they impact customer satisfaction.

No additional user license fees.

Inconsistent voice quality across your customer call path is negatively impacting your customers' experience.

IVR testing in 100+ countries with multi-state testing, allowing local testing for both phone numbers and IVRs in a single call at no extra cost.

Integrate DevOps seamlessly, fine-tuning your IVR system in a pre-production environment, and conducting pre and post-deployment testing.

Non-intrusive audio quality testing, eliminating complex installations and saving time.

Test your local IVR's reachability and response in your live contact centers, all of this in a non -intrusive manner, truly replicating you CX.

Our platform offers 24/7 365 real-time failure validation and issue resolution, enhancing your IVR system's reliability.

Unlimited port testing. Each customer can avail of the full capacity within each region, these are always open and always on.

Cost-free mobile and fixed-line testing, ensuring optimal system performance across communication channels.

In every country we serve, Klearcom provides access from 2 to 4 telecom operators for thorough IVR testing.

Klearcom simplifies language adaptation with support for 100+ languages and dialects, saving time and resources.

Limited local number and IVR testing, focusing on a smaller number of countries. Local testing for Phone Numbers and IVRs will come at additional costs.

Lack of seamless DevOps integration for IVR development, these will generally come at an additional cost and not replicate customers experience.

Some competitors might require complex installations for audio quality testing, introducing unnecessary complications.

Focuses on simulated assessments, potentially missing the crucial real-world element and can lead to disparities in CX evaluation.

Many competitors may offer limited support hours or lack a continuous support mechanism, resulting in extended downtime.

Many competitors have port limitations, providing cost per concurrent channel and not guaranteeing their availability in every country. Klearcom stands out by not charging per port.

Mobile or fixed-line testing, charging extra for each, increasing your testing costs and limiting your testing capability.

Competitors may have limited providers to chose from in each country, this limitation can impact accurate failure reporting.

Competitors may charge for language translations on a per transaction basis, which can lead to unaccounted for costs.

Why do teams switch from Nectar to Klearcom?

Teams usually switch when they want broader live testing coverage, clearer proof when something breaks, and a simpler way to validate real customer journeys without adding more manual effort.

Will switching to Klearcom require a full rip and replace project?

No. Most teams start with their highest-risk numbers, IVR journeys, or regions first. That lets you prove value quickly and switch in a practical, lower-risk way.

What can Klearcom help us test?

Klearcom helps you validate customer-facing numbers, IVR menus and paths, routing, transfers, and voice quality across real calling conditions.

Can Klearcom test real customer journeys, not just simulated scenarios?

Yes. Klearcom is designed to help teams validate live customer journeys across countries, carriers, and call paths so issues can be found before customers are affected.

What happens after I request a switch assessment?

We review your current setup, identify the biggest testing gaps or points of friction, and show you the most practical starting point for switching to Klearcom.

A simpler alternative to Nectar for teams that need fewer blind spots...

Move off legacy IVR and number testing with broader live coverage, lower operational overhead, and clearer proof across real customer journeys.

Dave Wheeler, Case Management Business Owner, Pfizer

Why teams pick Klearcom over Nectar

A simpler platform to run

Broader live coverage

Clearer proof when something breaks

Trusted By Our Valued Clients

Thinking Of Switching?

Discover Why Top Companies Prefer Klearcom

How Klearcom Works

What Our Customers Say About Us

"Pfizer entrusted Klearcom with seamless global IVR migration across 100+ countries."

Dave Wheeler

“Testing global numbers manually simply didn’t scale for us anymore.”

Margot Thornton

“Klearcom ensures CHEMTREC's global emergency call center operates flawlessly 24/7”

Tarn Jones

“Klearcom rapidly restored Danfoss's critical telephony services during peak operations.”

Francis Mercado

“The ability to test numbers on the fly has been a game changer.”

Alan Rodriguez