PPC Test IVR

Dave Wheeler, Case Management Business Owner, Pfizer

"Thanks to Klearcom, we've seen a dramatic decrease in system downtimes and a marked improvement in issue resolution times. Klearcom’s expertise in IVR systems has been invaluable."

Reduce risk before go live

Validate your IVR journey before launches, migrations, and major changes.

Get confidence across the full call path

Test menus, prompts, transfers, DTMF flows, and routing across live environments.

Move from reactive to proactive

Stop waiting for complaints or incidents to discover journey failures. Pinpoint what changed, where it failed, and retest quickly after remediation.

“Testing global numbers manually simply didn’t scale for us anymore.”

“Klearcom has given us the ability to proactively test numbers on demand across countries and carriers, removing guesswork and giving us real confidence in the reliability of our global contact center operations."

"Pfizer entrusted Klearcom with seamless global IVR migration across 100+ countries."

"Klearcom provided an unprompted SaaS solution that required no integration or management. By managing IVR discovery, intent messaging, and multilingual call transfers, Klearcom ensured a smooth migration while adhering to strict InfoSec requirements."

“Klearcom ensures CHEMTREC's global emergency call center operates flawlessly 24/7”

“CHEMTREC chose Klearcom for its ability to test real customer call paths in real-time without requiring system integration. This proactive monitoring ensured compliance with emergency communication standards and uninterrupted service worldwide.“

“Klearcom rapidly restored Danfoss's critical telephony services during peak operations.”

“When a carrier unexpectedly cut off services over Christmas, Klearcom stepped in to resolve the issue swiftly. By proactively addressing silence alerts and maintaining seamless communication, Klearcom enhanced Danfoss’s issue resolution process across multiple countries.“

“The ability to test numbers on the fly has been a game changer.”

“With Klearcom, we can test numbers on the fly, across countries and networks, and give customers immediate reassurance. It’s been a game changer for us and has put us back in control of the services we sell."

What is IVR journey testing?

IVR journey testing validates the full customer path through your IVR, including menus, prompts, routing, transfers, DTMF, and audio quality, so you can confirm the experience works as intended.

Why should we test IVR proactively?

Because IVR issues often appear after a release, migration, or routing change, when customers are already feeling the impact. Proactive testing helps teams catch problems early and reduce risk before go live or during live operations.

What kinds of IVR issues can Klearcom help identify?

Klearcom can help identify broken menu options, transfer failures, prompt or script changes, DTMF issues, audio degradation, routing problems, and reachability issues across live customer journeys.

Can Klearcom help during migrations or major change programmes?

Yes, we have worked on a number of migration projects and pre-deployment change programmes.

Do we need to rely on manual call testing?

No. Klearcom helps reduce dependence on slow, inconsistent manual testing by giving teams a more scalable and repeatable way to validate IVR journeys.

What happens in a demo?

We walk through how Klearcom helps your team validate the full IVR journey, identify unwanted changes faster, and reduce risk during live operations or transformation projects. We will test your IVRs for you so you have actionable insights.

Catch IVR Failures Before Your Customers Do

Validate IVR menus, prompts, routing, transfers, and voice quality across live networks in 100+ countries so you can reduce risk, protect customer experience, and go live with confidence.

Dave Wheeler, Case Management Business Owner, Pfizer

We analyze your customer journeys and walk you through where failures are surfacing.

Why teams choose Klearcom for IVR testing

Reduce risk before go live

Get confidence across the full call path

Move from reactive to proactive

Trusted By Our Valued Clients

How Klearcom Works

Klearcom Works with Any Technology Platform

What Our Great Customers Say About Us

“Testing global numbers manually simply didn’t scale for us anymore.”

Margot Thornton

"Pfizer entrusted Klearcom with seamless global IVR migration across 100+ countries."

Dave Wheeler

“Klearcom ensures CHEMTREC's global emergency call center operates flawlessly 24/7”

Tarn Jones

“Klearcom rapidly restored Danfoss's critical telephony services during peak operations.”

Francis Mercado

“The ability to test numbers on the fly has been a game changer.”

Alan Rodriguez