Ensure Seamless Customer Journeys

Klearcom helps you stay ahead of CX challenges with automated IVR testing and monitoring designed to:

  • Simulate real-world call volumes under any condition.
  • Identify and resolve issues during high-traffic periods.
  • Deliver real-time visibility into your customer experience.

Our solutions detect and fix problems before your customers notice, ensuring your business operates without interruptions and your customers stay happy.

Key Benefits with Klearcom

24/7/365

End-to-End CX Visibility Across Global Operations

92%

Retention of Previously Abandoned Callers

85%

Reduction in Time Spent Resolving Critical Errors

95%

Accuracy in IVR prompts across all supported languages

99%

Of misrouted calls identified and resolved

100%

Of tests are logged for compliance and audit trails.

Discover How Klearcom Delivers Real Results

Let’s connect to show you how we simplify IVR and number testing for seamless customer experiences.

Klearcom’s Comprehensive Cloud Testing Solutions

Our end-to-end solutions ensure that your migration to the cloud doesn’t compromise service quality. We offer:

IVR Discovery and Mapping

Understand every detail of your IVR system with our comprehensive discovery tools. We map out each step of the IVR journey, from initial greetings to call transfers, ensuring all options function correctly and that the experience aligns with your business objectives.

Pre- and Post-Migration Testing

Klearcom’s automated platform performs continuous testing before, during, and after your migration to ensure seamless functionality. Our system instantly flags any unexpected changes, preventing interruptions to your customer interactions.

Global Toll-Free Number Testing

Our global reach ensures your toll-free numbers are accessible to customers in different regions. We verify connectivity and performance, so your customers can always reach you without delay.

Real-Time Monitoring and Alerts

We continuously monitor your contact center’s call paths, providing live updates and alerts on potential issues like call drops, latency, or poor voice quality. Our proactive approach ensures problems are addressed before they affect customer satisfaction.

Our Valued Clients

The Trusted Choice for Cloud Migrations

Global IVR Testing

Klearcom tests your IVR systems across 100+ countries, replicating real customer experiences to ensure the highest standards of service delivery.

Automated Regression Testing

Our platform automatically detects and alerts you to any changes in your IVR system, such as altered call routing, messaging errors, or audio quality issues, preventing disruptions in customer interactions.

Load Testing for Scalability

We perform rigorous load testing to ensure your contact center can handle increased call volumes, especially during peak times.

Voice Quality Assurance

With real-time monitoring, Klearcom detects and resolves voice quality issues, ensuring smooth and clear customer communication globally.

 

Proactive Testing for Seamless Cloud Contact Center Operations

As businesses transition their contact centers to the cloud, ensuring uninterrupted and high-quality customer interactions is critical. 

At Klearcom, we specialize in safeguarding your communication pathways during and after cloud migration through automated testing and real-time monitoring of phone lines and IVR systems. 

We provide comprehensive call center quality monitoring software that helps you detect and address potential issues before they impact your customers. 

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Proactive Testing for Seamless Cloud Contact Center Operations

As businesses transition their contact centers to the cloud, ensuring uninterrupted and high-quality customer interactions is critical. 

At Klearcom, we specialize in safeguarding your communication pathways during and after cloud migration through automated testing and real-time monitoring of phone lines and IVR systems. 

We provide comprehensive call center quality monitoring software that helps you detect and address potential issues before they impact your customers. 

What Our Customers Have 
to Say About Us 

★★★★★

Benefits of Partnering with Klearcom

Zero Integration Required

Get started quickly with our easy-to-use platform, requiring no additional integrations.

Continuous Testing

Ongoing, automated tests ensure your IVR and contact center systems maintain optimal performance, even post-migration.

Global Coverage

We support testing in 100+ countries, ensuring seamless communication with your global customer base.

Boost Agent Productivity 

Provide real-time solutions to address and minimize issues, enhancing both Agent Experience (AX) and Customer Experience (CX).

Faster Mean Time To Resolve

Correlate technical, operations, and experience data to identify issues, determine root causes, and resolve them quickly.

 
Reduce Costs

Streamline call durations, prioritize investments effectively, maximize cost efficiency, and focus on metrics that drive meaningful impact.

 

Optimize Your Cloud-Based Contact Center with Klearcom

Optimize Your Cloud-Based Contact Center with Klearcom
At Klearcom, we provide the tools and insights needed to ensure your contact center migration is a success. Let us handle the complexities of testing and validating your phone lines and IVR systems, so you can focus on delivering exceptional customer experiences.

Contact us today to learn more about how Klearcom can help you maintain communication excellence throughout your cloud migration.

 Klearcom's Customer Success Team at work