Ensure Seamless Customer Journeys

Klearcom helps you stay ahead of CX challenges with automated IVR testing and monitoring designed to:

  • Simulate real-world call volumes under any condition.
  • Identify and resolve issues during high-traffic periods.
  • Deliver real-time visibility into your customer experience.

Our solutions detect and fix problems before your customers notice, ensuring your business operates without interruptions and your customers stay happy.

Key Benefits with Klearcom

24/7/365

End-to-End CX Visibility Across Global Operations

92%

Retention of Previously Abandoned Callers

85%

Reduction in Time Spent Resolving Critical Errors

95%

Accuracy in IVR prompts across all supported languages

99%

Of misrouted calls identified and resolved

100%

Of tests are logged for compliance and audit trails.

Discover How Klearcom Delivers Real Results

Let’s connect to show you how we simplify IVR and number testing for seamless customer experiences.

Klearcom’s Comprehensive Cloud Testing Solutions

Our end-to-end solutions ensure that your migration to the cloud doesn’t compromise service quality. We offer:

IVR Discovery and Mapping

Understand every detail of your IVR system with our comprehensive discovery tools. We map out each step of the IVR journey, from initial greetings to call transfers, ensuring all options function correctly and that the experience aligns with your business objectives.

Pre- and Post-Migration Testing

Klearcom’s automated platform performs continuous testing before, during, and after your migration to ensure seamless functionality. Our system instantly flags any unexpected changes, preventing interruptions to your customer interactions.

Global Toll-Free Number Testing

Our global reach ensures your toll-free numbers are accessible to customers in different regions. We verify connectivity and performance, so your customers can always reach you without delay.

Real-Time Monitoring and Alerts

We continuously monitor your contact center’s call paths, providing live updates and alerts on potential issues like call drops, latency, or poor voice quality. Our proactive approach ensures problems are addressed before they affect customer satisfaction.

Our Valued Clients

The Trusted Choice for Cloud Migrations

Global IVR Testing

Klearcom tests your IVR systems across 100+ countries, replicating real customer experiences to ensure the highest standards of service delivery.

Automated Regression Testing

Our platform automatically detects and alerts you to any changes in your IVR system, such as altered call routing, messaging errors, or audio quality issues, preventing disruptions in customer interactions.

Load Testing for Scalability

We perform rigorous load testing to ensure your contact center can handle increased call volumes, especially during peak times.

Voice Quality Assurance

With real-time monitoring, Klearcom detects and resolves voice quality issues, ensuring smooth and clear customer communication globally.

Dave Jan 24

"Pfizer entrusted Klearcom with seamless global IVR migration across 100+ countries."

"Klearcom provided an unprompted SaaS solution that required no integration or management. By managing IVR discovery, intent messaging, and multilingual call transfers, Klearcom ensured a smooth migration while adhering to strict InfoSec requirements."

Dave Wheeler

- Case Management Business Owner, Pfizer

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1642179230380

“Klearcom rapidly restored Danfoss's critical telephony services during peak operations.”

“When a carrier unexpectedly cut off services over Christmas, Klearcom stepped in to resolve the issue swiftly. By proactively addressing silence alerts and maintaining seamless communication, Klearcom enhanced Danfoss’s issue resolution process across multiple countries.“

Francis Mercado

- Senior IT Consultant, Danfoss

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“Klearcom ensures CHEMTREC's global emergency call center operates flawlessly 24/7”

“CHEMTREC chose Klearcom for its ability to test real customer call paths in real-time without requiring system integration. This proactive monitoring ensured compliance with emergency communication standards and uninterrupted service worldwide.“

Tarn Jones

- Chemtrec

CHEMTREC
 

Proactive Testing for Seamless Cloud Contact Center Operations

As businesses transition their contact centers to the cloud, ensuring uninterrupted and high-quality customer interactions is critical. 

At Klearcom, we specialize in safeguarding your communication pathways during and after cloud migration through automated testing and real-time monitoring of phone lines and IVR systems. 

We provide comprehensive call center quality monitoring software that helps you detect and address potential issues before they impact your customers. 

Guide To Cloud Migration

klearcom-triage-support-image-25-que6kahd6vaukguswocbbasq1ptfrnwhklvp0a88so
 

Proactive Testing for Seamless Cloud Contact Center Operations

As businesses transition their contact centers to the cloud, ensuring uninterrupted and high-quality customer interactions is critical. 

At Klearcom, we specialize in safeguarding your communication pathways during and after cloud migration through automated testing and real-time monitoring of phone lines and IVR systems. 

We provide comprehensive call center quality monitoring software that helps you detect and address potential issues before they impact your customers. 

Guide To Cloud Migration

What Our Customers Have 
to Say About Us 

★★★★★

“Gold Star Klearcom”

“Overall, Klearcom was a wise choice for Boehringer. I look forward to a long working partnership with the team and growing in functionality. The ease of interaction is priceless!

Klearcom's team was very easy to work with and very accommodating. The team went above and beyond to assist Boerhinger in getting onboarded and understanding the process and best uses.“
 
Anthony
- Sr. Principal Systems Analyst in US

“Only positive so far, from onboarding towards the current operational day to day support.

Personal follow-up , during the onboarding but also afterwards when the product is fully live. Open discussion and clear communication“

 
Dries

- Customer Success Team Manager in Belgium

“Klearcom provides a strong automated solution for the manual task of test calls”

“Klearcom automated a manual task of tests calls while also being able to provide additional metrics & insights to caller experience“

Anthony

- Sr. Principal Systems Analyst in US

“Remote Testing with a Global Reach”

“Very positive. The Klearcom product has allowed my team and the NOC to significantly shorten the debug and problem isolation timeframe by not being reliant on the customer to make or confirm test calls. It has also significantly shortened the IVR development and verification timeframes.

Easy to use product and a team that is very willing to listen to and incorporate suggestions/enhancements to the product. Has capabilities useful to NOC, provisioning, and engineering teams.“

 

Jack

- Sr. Mgr. UCaaS Operations and Provisioning in US

“Exceptional Experience with Klearcom: User-Friendly App and Outstanding Support”

“I have had a great experience with the Klearcom app and the Klearcom staff. The app's real-time monitoring and notification features have been invaluable in ensuring seamless operations, while the team's support and expertise have made every interaction smooth and efficient. Their commitment to excellence has greatly enhanced our service quality and operational efficiency.

What I liked most about Klearcom was the app's ease of use and intuitive design, which made navigating and utilizing its features seamless. Additionally, the support from their staff has been exceptional, always providing timely and helpful assistance. This combination has made my overall experience with Klearcom highly positive.“


Matthew

- Senior Enterprise Operations Engineer in US

“Working great and made us more proactive”

“So far very good. Easy provisioning, testing tool and Alert management works well.

Easy provisioning, testing tool and Alert management“

Balu Nivrutti

- Sr. Infrastructure Manager in US

“My Klearcom Experience”

“The team has been very attentive and have spent a great deal of time ensuring I understand how to make the most out of the platform.

Softphone feature, being able to call from nearly every country is priceless.“

Manuel

- Senior Enterprise Operations Engineer in US

“Great company”

“Great customer service! Willing to add their advise.

Their flexibility in monitoring only what you need.“

Shawn

- Telecom in US

“Effortless testing with Klearcom”

“My overall experience with Klearcom has been highly positive. It has reliably supported our communication needs, offering robust features that are easy to use and integrate into our daily operations.

The best aspect of using Klearcom has been its user-friendly interface, which made navigating through the features a seamless experience. The clarity in voice and video calls significantly enhanced our team's communication efficiency, making every interaction smooth and productive.“

Rogelio

- RTC Director in Argentina

Benefits of Partnering with Klearcom

Zero Integration Required

Get started quickly with our easy-to-use platform, requiring no additional integrations.

Continuous Testing

Ongoing, automated tests ensure your IVR and contact center systems maintain optimal performance, even post-migration.

Global Coverage

We support testing in 100+ countries, ensuring seamless communication with your global customer base.

Boost Agent Productivity 

Provide real-time solutions to address and minimize issues, enhancing both Agent Experience (AX) and Customer Experience (CX).

Faster Mean Time To Resolve

Correlate technical, operations, and experience data to identify issues, determine root causes, and resolve them quickly.

 
Reduce Costs

Streamline call durations, prioritize investments effectively, maximize cost efficiency, and focus on metrics that drive meaningful impact.

 

Optimize Your Cloud-Based Contact Center with Klearcom

Optimize Your Cloud-Based Contact Center with Klearcom
At Klearcom, we provide the tools and insights needed to ensure your contact center migration is a success. Let us handle the complexities of testing and validating your phone lines and IVR systems, so you can focus on delivering exceptional customer experiences.

Contact us today to learn more about how Klearcom can help you maintain communication excellence throughout your cloud migration.

Klearcom's Customer Success Team at work