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INT: +353 1 5256748

sales@klearcom.com

 

 

 

Seamless Cloud Contact Center Migration Without Hidden Costs

Why Choose Klearcom 

✅ Transparent Pricing – No hidden fees, just predictable, cost-effective pricing.
✅ Automated Cloud Migration Testing – AI-driven automation eliminates manual errors and speeds up testing.
✅ Test Locally in 100+ Countries – Ensure global connectivity and performance in real-world customer environments.
✅ Unlimited Basic Changes – No extra costs for essential test modifications.
✅ Seamless Migration – Our expert team ensures a hassle-free transition.

Klearcom’s automated, cloud-based testing continuously verifies your cloud contact center’s performance across regions—ensuring a seamless migration with zero disruptions to your customer experience.

Schedule a Demo today.

Migrate Your Contact Center To the Cloud 

No Downtime,
No Disruptions,
Just Results.

 

Why Pfizer Chose Klearcom Over Other Solutions

Key Benefits with Klearcom

24/7/365

End-to-End CX Visibility Across Global Operations

92%

Retention of Previously Abandoned Callers

85%

Reduction in Time Spent Resolving Critical Errors

95%

Accuracy in IVR prompts across all supported languages

99%

Of misrouted calls identified and resolved

100%

Of tests are logged for compliance and audit trails.

Klearcom’s Comprehensive Cloud Testing Solutions

Our end-to-end solutions ensure that your migration to the cloud doesn’t compromise service quality. We offer:

IVR Discovery and Mapping

Understand every detail of your IVR system with our comprehensive discovery tools. We map out each step of the IVR journey, from initial greetings to call transfers, ensuring all options function correctly and that the experience aligns with your business objectives.

Pre- and Post-Migration Testing

Klearcom’s automated platform performs continuous testing before, during, and after your migration to ensure seamless functionality. Our system instantly flags any unexpected changes, preventing interruptions to your customer interactions.

Global Toll-Free Number Testing

Our global reach ensures your toll-free numbers are accessible to customers in different regions. We verify connectivity and performance, so your customers can always reach you without delay.

Real-Time Monitoring and Alerts

We continuously monitor your contact center’s call paths, providing live updates and alerts on potential issues like call drops, latency, or poor voice quality. Our proactive approach ensures problems are addressed before they affect customer satisfaction.

The Trusted Choice for Cloud Migrations

Global IVR Testing

Klearcom tests your IVR systems across 100+ countries, replicating real customer experiences to ensure the highest standards of service delivery.

Automated Regression Testing

Our platform automatically detects and alerts you to any changes in your IVR system, such as altered call routing, messaging errors, or audio quality issues, preventing disruptions in customer interactions.

Load Testing for Scalability

We perform rigorous load testing to ensure your contact center can handle increased call volumes, especially during peak times.

Voice Quality Assurance

With real-time monitoring, Klearcom detects and resolves voice quality issues, ensuring smooth and clear customer communication globally.

Klearcom

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IVR testing in 100+ countries with multi-state testing, allowing local testing for both phone numbers and IVRs in a single call at no extra cost.
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Integrate DevOps seamlessly, fine-tuning your IVR system in a pre-production environment, and conducting pre and post-deployment testing.
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Non-intrusive audio quality testing, eliminating complex installations and saving time.
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Test your local IVR's reachability and response in your live contact centers, all of this in a non -intrusive manner, truly replicating you CX.
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Our platform offers 24/7 365 real-time failure validation and issue resolution, enhancing your IVR system's reliability.
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Unlimited port testing. Each customer can avail of the full capacity within each region, these are always open and always on.
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Cost-free mobile and fixed-line testing, ensuring optimal system performance across communication channels.
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In every country we serve, Klearcom provides access from 2 to 4 telecom operators for thorough IVR testing.
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Klearcom simplifies language adaptation with support for 100+ languages and dialects, saving time and resources.

Competitor

X-1

Limited local number and IVR testing, focusing on a smaller number of countries. Local testing for Phone Numbers and IVRs will come at additional costs.
X-1

Lack of seamless DevOps integration for IVR development, these will generally come at an additional cost and not replicate customers experience.
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Some competitors might require complex installations for audio quality testing, introducing unnecessary complications.
X-1

Focuses on simulated assessments, potentially missing the crucial real-world element and can lead to disparities in CX evaluation.
X-1

Many competitors may offer limited support hours or lack a continuous support mechanism, resulting in extended downtime.
X-1

Many competitors have port limitations, providing cost per concurrent channel and not guaranteeing their availability in every country. Klearcom stands out by not charging per port.
X-1

Mobile or fixed-line testing, charging extra for each, increasing your testing costs and limiting your testing capability.
X-1

Competitors may have limited providers to chose from in each country, this limitation can impact accurate failure reporting.
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Competitors may charge for language translations on a per transaction basis, which can lead to unaccounted for costs.

Our Valued Clients

Dave Jan 24

"Pfizer entrusted Klearcom with seamless global IVR migration across 100+ countries."

"Klearcom provided an unprompted SaaS solution that required no integration or management. By managing IVR discovery, intent messaging, and multilingual call transfers, Klearcom ensured a smooth migration while adhering to strict InfoSec requirements."

Dave Wheeler

- Case Management Business Owner, Pfizer

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“Klearcom rapidly restored Danfoss's critical telephony services during peak operations.”

“When a carrier unexpectedly cut off services over Christmas, Klearcom stepped in to resolve the issue swiftly. By proactively addressing silence alerts and maintaining seamless communication, Klearcom enhanced Danfoss’s issue resolution process across multiple countries.“

Francis Mercado

- Senior IT Consultant, Danfoss

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“Klearcom ensures CHEMTREC's global emergency call center operates flawlessly 24/7”

“CHEMTREC chose Klearcom for its ability to test real customer call paths in real-time without requiring system integration. This proactive monitoring ensured compliance with emergency communication standards and uninterrupted service worldwide.“

Tarn Jones

- Chemtrec

CHEMTREC
 

Proactive Testing for Seamless Cloud Contact Center Operations

As businesses transition their contact centers to the cloud, ensuring uninterrupted and high-quality customer interactions is critical. 

At Klearcom, we specialize in safeguarding your communication pathways during and after cloud migration through automated testing and real-time monitoring of phone lines and IVR systems. 

We provide comprehensive call center quality monitoring software that helps you detect and address potential issues before they impact your customers. 

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Proactive Testing for Seamless Cloud Contact Center Operations

As businesses transition their contact centers to the cloud, ensuring uninterrupted and high-quality customer interactions is critical. 

At Klearcom, we specialize in safeguarding your communication pathways during and after cloud migration through automated testing and real-time monitoring of phone lines and IVR systems. 

We provide comprehensive call center quality monitoring software that helps you detect and address potential issues before they impact your customers. 

What Our Customers Have 
to Say About Us 

★★★★★

“Gold Star Klearcom”

“Overall, Klearcom was a wise choice for Boehringer. I look forward to a long working partnership with the team and growing in functionality. The ease of interaction is priceless!

Klearcom's team was very easy to work with and very accommodating. The team went above and beyond to assist Boerhinger in getting onboarded and understanding the process and best uses.“
 
Anthony
- Sr. Principal Systems Analyst in US

“Only positive so far, from onboarding towards the current operational day to day support.

Personal follow-up , during the onboarding but also afterwards when the product is fully live. Open discussion and clear communication“

 
Dries

- Customer Success Team Manager in Belgium

“Klearcom provides a strong automated solution for the manual task of test calls”

“Klearcom automated a manual task of tests calls while also being able to provide additional metrics & insights to caller experience“

Anthony

- Sr. Principal Systems Analyst in US

“Remote Testing with a Global Reach”

“Very positive. The Klearcom product has allowed my team and the NOC to significantly shorten the debug and problem isolation timeframe by not being reliant on the customer to make or confirm test calls. It has also significantly shortened the IVR development and verification timeframes.

Easy to use product and a team that is very willing to listen to and incorporate suggestions/enhancements to the product. Has capabilities useful to NOC, provisioning, and engineering teams.“

 

Jack

- Sr. Mgr. UCaaS Operations and Provisioning in US

“Exceptional Experience with Klearcom: User-Friendly App and Outstanding Support”

“I have had a great experience with the Klearcom app and the Klearcom staff. The app's real-time monitoring and notification features have been invaluable in ensuring seamless operations, while the team's support and expertise have made every interaction smooth and efficient. Their commitment to excellence has greatly enhanced our service quality and operational efficiency.

What I liked most about Klearcom was the app's ease of use and intuitive design, which made navigating and utilizing its features seamless. Additionally, the support from their staff has been exceptional, always providing timely and helpful assistance. This combination has made my overall experience with Klearcom highly positive.“


Matthew

- Senior Enterprise Operations Engineer in US

“Working great and made us more proactive”

“So far very good. Easy provisioning, testing tool and Alert management works well.

Easy provisioning, testing tool and Alert management“

Balu Nivrutti

- Sr. Infrastructure Manager in US

“My Klearcom Experience”

“The team has been very attentive and have spent a great deal of time ensuring I understand how to make the most out of the platform.

Softphone feature, being able to call from nearly every country is priceless.“

Manuel

- Senior Enterprise Operations Engineer in US

“Great company”

“Great customer service! Willing to add their advise.

Their flexibility in monitoring only what you need.“

Shawn

- Telecom in US

“Effortless testing with Klearcom”

“My overall experience with Klearcom has been highly positive. It has reliably supported our communication needs, offering robust features that are easy to use and integrate into our daily operations.

The best aspect of using Klearcom has been its user-friendly interface, which made navigating through the features a seamless experience. The clarity in voice and video calls significantly enhanced our team's communication efficiency, making every interaction smooth and productive.“

Rogelio

- RTC Director in Argentina
Always Helping Our Customers

With Klearcom Products

Discovery
Discovery

Discovery provides an in-depth exploration of your IVR system, giving you a clear picture of your customer's journey.

Learn More  
Regression
Regression

Regression is the key to seamless IVR testing. Klearcom's cutting-edge IVR testing solution empowers you to ensure a consistent customer experience.

Learn More  
Connect
Connect

Proactively diagnose and resolve TFN issues globally, before they impact your customer.

Learn More  
Loader
Loader

Loader is your definitive solution for comprehensive load testing of contact center IVR systems.

Learn More  
Global Caller
Global Caller

Global Caller connects you with more than 100+ countries through live calls

Learn More  
DevOps
DevOps

Elevate the IVR design process to the digital frontier and effortlessly keep your entire team in the loop.

Learn More  
Fax
Fax

Our Fax Line Testing is engineered to deliver comprehensive insights, ensuring local faxes are being transmitted in over 100+ countries.

Learn More  

Benefits of Partnering with Klearcom

Zero Integration Required

Get started quickly with our easy-to-use platform, requiring no additional integrations.

Continuous Testing

Ongoing, automated tests ensure your IVR and contact center systems maintain optimal performance, even post-migration.

Global Coverage

We support testing in 100+ countries, ensuring seamless communication with your global customer base.

Boost Agent Productivity 

Provide real-time solutions to address and minimize issues, enhancing both Agent Experience (AX) and Customer Experience (CX).

Faster Mean Time To Resolve

Correlate technical, operations, and experience data to identify issues, determine root causes, and resolve them quickly.

 
Reduce Costs

Streamline call durations, prioritize investments effectively, maximize cost efficiency, and focus on metrics that drive meaningful impact.

 

Frequently Asked Questions (FAQs)

What is Contact Center Migration?

Contact center migration refers to the process of moving an existing contact center infrastructure to a new platform, such as from on-premises to the cloud. This transition ensures businesses gain scalability, enhanced security, and better integration with AI-driven tools to improve customer service and operational efficiency.

 

What is Cloud Contact Center Migration?

A contact center cloud migration involves shifting all contact center operations, including voice, chat, email, and AI-powered customer interactions, to a cloud-based environment. This move enables remote accessibility, seamless updates, cost savings, and enhanced disaster recovery capabilities. Start your cloud contact center migration today with Klearcom's contact center cloud software.

 

Why Is Contact Center Monitoring Important?

Contact center monitoring is the process of continuously assessing the performance of agents, IVR systems, and communication channels. It helps businesses detect downtime, technical issues, and inefficiencies before they impact customer satisfaction.

 

How Does Contact Center Load Testing Improve Performance?

Contact center load testing evaluates how a contact center system handles high volumes of calls and customer interactions. It ensures the infrastructure can support peak traffic periods without failures or delays.

 

What is Contact Center Stress Testing?

Contact center stress testing is a rigorous process used to determine how a system performs under extreme conditions, such as during unexpected spikes in customer inquiries. It helps businesses identify potential failures and optimize system resilience.

 

 

 

What is Contact Center Automated Testing?

Contact center automated testing is the process of using AI-driven simulations to test various customer service scenarios, ensuring that systems perform optimally. This includes testing IVR flows, call routing, and chatbot responses to enhance customer experience.

 

Speak with the
klearcom team today!

Drop us a line and keep in touch

Klearcom's Customer Success Team at work
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Klearcom Logo
INT: +353 1 5256748

sales@klearcom.com