--- title: Cloud Contact Center Migration description: Migrate your contact center to the cloud seamlessly with Klearcom's automated testing and global monitoring solutions. Ensure uninterrupted customer interactions with real-time insights. --- [![Klearcom Logo](https://klearcom.com/hs-fs/hubfs/Klearcom%20Logo%20-%20Name%20-%20White-1.png?width=176&height=31&name=Klearcom%20Logo%20-%20Name%20-%20White-1.png "Klearcom Logo")](https://klearcom.com/) CLOUD CONTACT CENTER MIGRATION # Cloud contact center migration without blind spots... De-risk migration by validating reachability, routing, IVR journeys, transfers, and voice quality before, during, and after cutover across 100+ countries. ✓ Reduce migration risk before customers feel the impact. ✓ Validate customer journeys before, during, and after cutover. ✓ Get proof your team can use to triage fast and go live with confidence. Get a migration readiness assessment: ![Dave Jan 24](https://klearcom.com/hubfs/Dave%20Jan%2024.jpg) ###### Dave Wheeler, Case Management Business Owner, Pfizer   "Thanks to Klearcom, we've seen a dramatic decrease in system downtimes and a marked improvement in issue resolution times. Klearcom’s expertise in IVR systems has been invaluable." - ![3-Photoroom](https://klearcom.com/hs-fs/hubfs/3-Photoroom.png?width=184&height=102&name=3-Photoroom.png) - ![1-Photoroom](https://klearcom.com/hs-fs/hubfs/1-Photoroom.png?width=184&height=102&name=1-Photoroom.png) - ![2-Photoroom](https://klearcom.com/hs-fs/hubfs/2-Photoroom.png?width=184&height=102&name=2-Photoroom.png) ### We’ll show you where migration blind spots exist, which journeys matter most, and how to reduce customer facing risk through the cutover. ## Why teams use Klearcom during cloud migration ![Discovery](https://klearcom.com/hs-fs/hubfs/Kalercom_November2024/images/Screenshot%202024-11-01%20173154.png?width=35&height=30&name=Screenshot%202024-11-01%20173154.png) ###### **Protect continuity during change** Validate live customer journeys before migration, at cutover, and after launch so issues are caught early. ![Regression](https://klearcom.com/hs-fs/hubfs/Kalercom_November2024/images/Screenshot%202024-11-01%20173354.png?width=35&height=33&name=Screenshot%202024-11-01%20173354.png) ###### **Reduce customer facing fallout** Find broken routing, failed transfers, prompt issues, and voice quality problems before they become incidents. ![Connect](https://klearcom.com/hs-fs/hubfs/Kalercom_November2024/images/Screenshot%202024-11-01%20173554.png?width=35&height=31&name=Screenshot%202024-11-01%20173554.png) ###### **Give teams proof, not guesswork** Get clear evidence that helps operations, technology, and vendors isolate issues faster. Reduce uncertainty during one of the highest risk periods in the contact center lifecycle. ## Trusted By Our Valued Clients ![1200px-Danfoss-Logo](https://klearcom.com/hs-fs/hubfs/1200px-Danfoss-Logo.png?width=150&height=63&name=1200px-Danfoss-Logo.png) ![Hewlett_Packard_Enterprise_logo](https://klearcom.com/hubfs/Hewlett_Packard_Enterprise_logo.svg) ![telnyx](https://klearcom.com/hs-fs/hubfs/telnyx.png?width=150&height=40&name=telnyx.png) ![Pfizer-2048x845](https://klearcom.com/hubfs/Kalercom_November2024/images/Pfizer-2048x845.webp) ![CHEMTREC](https://klearcom.com/hubfs/Kalercom_November2024/images/CHEMTREC.png) ![Eversana](https://klearcom.com/hubfs/Eversana.png) ![Unitedworld Telecom](https://klearcom.com/hubfs/Unitedworld%20Telecom.png) ## How Klearcom Works Real-time, AI-driven call testing - see the difference proactive visibility makes. Your browser does not support the video tag. - Instant alerts (not 6+ hour delays) - Global visibility across networks - Protect revenue & customer trust [Book a demo](https://www.klearcom.com/book-a-demo) ### Migrate Your Contact Center To the Cloud  # No Downtime, No Disruptions, Just Results.   ## Klearcom Works with Any Technology Platform ![NICE-9f46e818](https://klearcom.com/hubfs/NICE-9f46e818.png) ![Avaya_Logo.svg](https://klearcom.com/hs-fs/hubfs/Avaya_Logo.svg.png?width=200&height=57&name=Avaya_Logo.svg.png) ![Genesys_Logo](https://klearcom.com/hubfs/Genesys_Logo.png) ![cisco-logo-transparent](https://klearcom.com/hubfs/cisco-logo-transparent.png) ![Microsoft_Azure_Logo.svg](https://klearcom.com/hubfs/Microsoft_Azure_Logo.svg.png) ![Twilio_logo](https://klearcom.com/hubfs/Twilio_logo.png) ![Amazon_Web_Services_Logo.svg](https://klearcom.com/hs-fs/hubfs/Amazon_Web_Services_Logo.svg.png?width=160&height=96&name=Amazon_Web_Services_Logo.svg.png) ![google-cloud-logo-75o (1)](https://klearcom.com/hubfs/google-cloud-logo-75o%20(1).png) ![Zoom-Logo](https://klearcom.com/hubfs/Zoom-Logo.png) ![FIVN_BIG-b7351c5e](https://klearcom.com/hubfs/FIVN_BIG-b7351c5e.png) ![talkdesk](https://klearcom.com/hubfs/talkdesk.webp) ![download-2](https://klearcom.com/hubfs/download-2.png) ![Vonage_Logo](https://klearcom.com/hubfs/Vonage_Logo.png) ![Oracle-Logo](https://klearcom.com/hubfs/Oracle-Logo.png) ![Salesforce.com_logo.svg](https://klearcom.com/hubfs/Salesforce.com_logo.svg.png) ### Klearcom’s Comprehensive Cloud Testing Solutions Our end-to-end solutions ensure that your migration to the cloud doesn’t compromise service quality. We offer: ### IVR Discovery and Mapping Understand every detail of your IVR system with our comprehensive discovery tools. We map out each step of the IVR journey, from initial greetings to call transfers, ensuring all options function correctly and that the experience aligns with your business objectives. ### Pre- and Post-Migration Testing Klearcom’s automated platform performs continuous testing before, during, and after your migration to ensure seamless functionality. Our system instantly flags any unexpected changes, preventing interruptions to your customer interactions. ### Global Toll-Free Number Testing Our global reach ensures your toll-free numbers are accessible to customers in different regions. We verify connectivity and performance, so your customers can always reach you without delay. ### Real-Time Monitoring and Alerts We continuously monitor your contact center’s call paths, providing live updates and alerts on potential issues like call drops, latency, or poor voice quality. Our proactive approach ensures problems are addressed before they affect customer satisfaction.   ## What Our Customers Say  ![Dave Jan 24](https://klearcom.com/hs-fs/hubfs/Dave%20Jan%2024.jpg?width=806&height=1074&name=Dave%20Jan%2024.jpg) ### "Pfizer entrusted Klearcom with seamless global IVR migration across 100+ countries." "Klearcom provided an unprompted SaaS solution that required no integration or management. By managing IVR discovery, intent messaging, and multilingual call transfers, Klearcom ensured a smooth migration while adhering to strict InfoSec requirements." ##### Dave Wheeler - Case Management Business Owner, Pfizer ![Pfizer-2048x845](https://klearcom.com/hubfs/Kalercom_November2024/images/Pfizer-2048x845.webp) ![1517678955180](https://klearcom.com/hubfs/1517678955180.jpeg) ### “Testing global numbers manually simply didn’t scale for us anymore.” “Klearcom has given us the ability to proactively test numbers on demand across countries and carriers, removing guesswork and giving us real confidence in the reliability of our global contact center operations." ##### Margot Thornton - Global Contact Center System Manager at EVERSANA ![Eversana](https://klearcom.com/hubfs/Eversana.png) ![_DSC9569_cropped](https://klearcom.com/hubfs/_DSC9569_cropped.jpg) ### “Klearcom ensures CHEMTREC's global emergency call center operates flawlessly 24/7” “CHEMTREC chose Klearcom for its ability to test real customer call paths in real-time without requiring system integration. This proactive monitoring ensured compliance with emergency communication standards and uninterrupted service worldwide.“ ##### Tarn Jones - Chemtrec ![CHEMTREC](https://klearcom.com/hubfs/Kalercom_November2024/images/CHEMTREC.png) ![1642179230380](https://klearcom.com/hs-fs/hubfs/1642179230380.jpg?width=150&height=150&name=1642179230380.jpg) ### “Klearcom rapidly restored Danfoss's critical telephony services during peak operations.” “When a carrier unexpectedly cut off services over Christmas, Klearcom stepped in to resolve the issue swiftly. By proactively addressing silence alerts and maintaining seamless communication, Klearcom enhanced Danfoss’s issue resolution process across multiple countries.“ ##### Francis Mercado - Senior IT Consultant, Danfoss ![1200px-Danfoss-Logo](https://klearcom.com/hubfs/1200px-Danfoss-Logo.png) ![1516871878835](https://klearcom.com/hubfs/1516871878835.jpg) ### “The ability to test numbers on the fly has been a game changer.” “With Klearcom, we can test numbers on the fly, across countries and networks, and give customers immediate reassurance. It’s been a game changer for us and has put us back in control of the services we sell." ##### Alan Rodriguez - Senior Technical Support Manager, United World Telecom ![United World Telecom Logo - High Resolution-2](https://klearcom.com/hubfs/United%20World%20Telecom%20Logo%20-%20High%20Resolution-2.png) ## The Trusted Choice for Cloud Migrations ##### Global IVR Testing Klearcom tests your IVR systems across 100+ countries, replicating real customer experiences to ensure the highest standards of service delivery. ##### Automated Regression Testing Our platform automatically detects and alerts you to any changes in your IVR system, such as altered call routing, messaging errors, or audio quality issues, preventing disruptions in customer interactions. ##### Load Testing for Scalability We perform rigorous load testing to ensure your contact center can handle increased call volumes, especially during peak times. ##### Voice Quality Assurance With real-time monitoring, Klearcom detects and resolves voice quality issues, ensuring smooth and clear customer communication globally. ### Frequently Asked Questions ### What does migration validation include? It includes testing customer facing numbers, IVR paths, transfers, routing, and voice quality before and after migration. ### What is Cloud Contact Center Migration? A contact center cloud migration involves shifting all contact center operations, including voice, chat, email, and AI-powered customer interactions, to a cloud-based environment. This move enables remote accessibility, seamless updates, cost savings, and enhanced disaster recovery capabilities. Start your cloud contact center migration today with Klearcom's contact center cloud software. ### Why Is Contact Center Monitoring Important? Contact center monitoring is the process of continuously assessing the performance of agents, IVR systems, and communication channels. It helps businesses detect downtime, technical issues, and inefficiencies before they impact customer satisfaction. ### How Does Contact Center Load Testing Improve Performance? Contact center load testing evaluates how a contact center system handles high volumes of calls and customer interactions. It ensures the infrastructure can support peak traffic periods without failures or delays. ### What is Contact Center Stress Testing? Contact center stress testing is a rigorous process used to determine how a system performs under extreme conditions, such as during unexpected spikes in customer inquiries. It helps businesses identify potential failures and optimize system resilience.     ### What is Contact Center Automated Testing? Contact center automated testing is the process of using AI-driven simulations to test various customer service scenarios, ensuring that systems perform optimally. This includes testing IVR flows, call routing, and chatbot responses to enhance customer experience. ## Speak with the klearcom team today! 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"about" : [ "cloud contact center migration", "CCaaS migration", "IVR migration testing", "contact center testing", "voice quality monitoring", "customer journey validation", "call routing testing", "regression testing", "cloud migration testing", "CX assurance" ], "description" : "Learn how Klearcom helps enterprises manage cloud contact center migration with IVR testing, regression testing, voice quality monitoring and customer journey validation.", "name" : "Cloud Contact Center Migration", "publisher" : { "@type" : "Organization", "name" : "Klearcom", "url" : "https://klearcom.com" }, "url" : "https://klearcom.com/cloud-contact-center-migration" } ``` ```json { "@context" : "https://schema.org", "@type" : "FAQPage", "mainEntity" : [ { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Cloud contact center migration is the process of moving customer communication systems, IVRs and call routing infrastructure from on-premise environments to cloud-based platforms." }, "name" : "What is cloud contact center migration?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Testing helps identify routing issues, failed transfers, voice quality problems and customer journey disruptions before they impact customers during migration." }, "name" : "Why is testing important during contact center migration?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Klearcom supports cloud migrations with IVR testing, regression testing, toll-free validation, voice quality monitoring and customer journey assurance across global telecom networks." }, "name" : "How does Klearcom support cloud contact center migration?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Yes. Klearcom provides localized testing across 100+ countries using real in-country carriers and networks to validate customer experience after migration." }, "name" : "Can Klearcom test migrated IVRs globally?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Migration testing can identify call routing failures, unreachable numbers, broken IVR paths, audio degradation, latency issues and failed transfers." }, "name" : "What issues can contact center migration testing identify?" } ] } ```