A PREVIEW FROM SEPTEMBER
See what lands in your inbox.
Every edition brings together the developments, research and perspectives we think are worth your attention. Here’s a taste of September.
09
in View September edition on LinkedIn ↗ September edition
A snapshot of what subscribers received
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FROM THE ETHER
What we've been reading and writing.
MARTECHVIBE
When every dashboard is green but the customer journey still fails
Mark Rohan on why businesses can outsource their technology, but not the customer's experience of failure.
FORBES
Why containment is the wrong north star for AI
Liam Dunne on human intervention, automation and why a customer who gives up still counts as contained.
EURO WEEKLY NEWS
Spain is putting human service back on the menu
New rules will require companies to offer access to human attention directly from the main menu.
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