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Preproduction IVR functional testing Launch every IVR and voicebot change with confidence.

Preproduction Testing lets you evolve your voice experience as fast as the market expects. Test every IVR and voicebot release from every angle, at scale, before it goes live.

Catch defects, protect revenue, and stay compliant.

Every release ready before it reaches a customer

IVRs and voicebots change constantly, and every change is a chance for something to break in front of customers. Preproduction Testing catches defects before launch, so every update protects your revenue, reputation and compliance.

✕Without Preproduction Testing

Defects reach live callers

Every call costs revenue and reputation, and can cause compliance risks.

✓With Preproduction Testing

Catch defects in Preproduction

Launch with confidence, protecting your revenue and reputation.

✕Without Preproduction Testing

Testing runs in small, slow, isolated batches

Thin coverage and patchy documentation leave teams unprepared for the complexity of the live environment.

✓With Preproduction Testing

Test every possibility at speed

Cover every path rapidly, across your key languages and countries.

✕Without Preproduction Testing

Your IVRs and voicebots change faster than your tests

Short preparation time means regression risks slip through, and defects follow.

✓With Preproduction Testing

Every release fully covered

Update tests as fast as your voice channel evolves, so nothing ships untested.

How it works

IVR functional testing for every path

One platform builds, runs and maintains the tests behind every release, from the first change to the final check before launch.

Concurrent test calls

Test calls run concurrently across all your available ports, so full test runs finish far sooner than testing one call after another.

One test model for every market

A single test model represents your full IVR in every language and country, giving your team one source of truth to maintain.

Tests that keep pace with change

Regenerate test cases safely whenever your IVR or voicebot changes, so every improvement your team has made carries forward.

Depth for complex journeys

Data driven testing pipelines handle highly nuanced journeys at scale, across more markets and languages than any competitor.

Start from a map of your IVR

Discovery maps and documents your entire IVR tree, then converts it into a test model ready for your next release.

Inside a test model

Define exactly what every caller should hear

Each step in a test model sets the prompt your IVR or voicebot should play, with its own localization language. Tags cover the values that change from call to call, such as currency amounts, so every expected response stays accurate in every market.

ivr-flow-high-res

Set the pass mark for every step

Decide what good looks like for each menu: how quickly the IVR should respond, how closely the words should match and how long the step can run. Every result lands as success, satisfactory or failure, so your team knows exactly what to fix before launch.

Preproduction Testing menu node settings with response time and word match thresholds for success, satisfactory and failure

Works with your stack

Klearcom works with any technology platform

Test the contact center and voicebot stack you already run.

Preproduction Testing calls your IVRs and voicebots the same way your customers will, so it tests whichever contact center, cloud or voice AI platform sits behind the number, with one test model across every vendor and market.

NICE
Cisco
Avaya
Genesys
Microsoft Azure
Twilio
Amazon Connect
Google Cloud
Klearcom
Zoom
Five9
Talkdesk
RingCentral
Vonage
Oracle
Salesforce
And any other platform

Testing and monitoring

Full coverage before launch, steady watch after it

Preproduction Testing exercises every path of the next release before it goes live. Once it launches, Production Monitoring keeps watch on your most important live journeys with scheduled in-country checks. Together they cover the whole life of every change.

Before launch

Preproduction Testing

Every possible path of the release, in every language and market, tested concurrently so defects are fixed before customers can meet them.

Launch

After launch

Production Monitoring

Scheduled checks on the journeys that matter most, set up to keep false alerts low, so your team hears about real problems fast.

Coverage

Preproduction testing for every customer interaction

Test every possible customer interaction with your IVRs and voicebots before release, across the languages and markets you serve.

150+

Markets covered

50+

Languages tested

9

Unique testing nodes for every language and country

ISO 27701 and AICPA SOC certified.

Built for every team behind the release

Leaders who own the outcome

VP Contact Center Technology, CCO, CIO, CTO

Protect market share through your AI voice transformation

  • ✓Protect revenue and reputation by stopping issues before launch
  • ✓Keep contact centers running efficiently and development costs down
  • ✓Identify compliance risks before they go live

Managers who own the release

IVR managers, IT managers, contact center operations managers

Launch faster, with aligned teams

  • ✓Launch sooner by testing more variables at once
  • ✓Keep knowledge in one shared test model, out of team silos
  • ✓Protect your team's reputation with releases that work

Teams who build the tests

QA engineers, contact center engineers, CX and VUI designers

More coverage, less maintenance

  • ✓Build one test model that represents the full IVR
  • ✓Regenerate test cases safely as the IVR evolves
  • ✓Cover every language and country from the same model
USMexicoBrazilUKSouth AfricaUAESingaporeJapanAustralia
✓Tokyo, Japan

Japanese prompts passed

✓Sydney, Australia

English prompts passed

150+

Markets covered

Global releases

One release, ready for every market

Your customers call in dozens of languages, and every release has to work for all of them. Preproduction Testing covers 50+ languages across 150+ markets from a single test model, so a change made once is tested everywhere it goes live.

Results come back by market and language, so each regional team sees exactly what to fix before customers call.

Industries

Preproduction testing for the journeys your sector depends on

In regulated industries, one defect in one release can carry revenue, reputational and regulatory consequences. Test the journeys that matter most in your sector before every launch.

Banking and financial services

Identity checks, payments, card services and complaints routing verified in every language before each release.

Healthcare and life sciences

Medical information and patient support lines that route correctly and hand over to a person safely from the first day of a release.

Insurance

Claims, policy changes and renewals tested end to end before customers rely on them.

Telecommunications

Billing, outage and plan change journeys checked in every market before a release goes live.

Travel and hospitality

Booking, change and disruption journeys tested in the languages your travelers speak, ready before peak season.

Retail and ecommerce

Order, return and delivery journeys verified before launch, with payment steps handled securely.

FAQ

Preproduction testing FAQs

Straight answers on testing IVR and voicebot releases before they go live.

Preproduction testing checks a new IVR or voicebot release in a preproduction environment before it goes live. Klearcom's Preproduction Testing runs automated test calls through every path, in every language and market you serve, so defects are found and fixed before customers meet them. That protects revenue, reputation and compliance on every release.

Preproduction testing exercises every possible path of a release before launch. Production monitoring runs scheduled checks on a narrower set of important live journeys, set up to keep false alerts low. Klearcom covers both: Preproduction Testing before each release, and Production Monitoring once your IVR or voicebot is live.

IVR functional testing checks that every path through an IVR or voicebot works as designed, from the prompts and menus a caller hears to the routing and transfers behind them. Preproduction Testing runs these checks across more than 50 languages and 150+ markets, with one test model representing the full experience for every language and country.

Test calls run concurrently across all your available ports, so a full test run finishes far sooner than testing one call after another. Your team can test more variables before each launch and release changes faster.

Update your test model as the IVR or voicebot changes, then regenerate test cases safely. Improvements your team has already made carry forward, so your tests keep pace with every release.

Klearcom Discovery maps and documents your entire IVR tree, and those maps convert into Preproduction Testing test models. Your team starts from a complete picture of the IVR when testing the next release.

Yes. Every Klearcom platform user gets Global Caller, a softphone for manual exploratory calls, so testers can check a release by hand alongside automated tests.

Defects that reach live callers can break required messages, disclosures and routing rules. Testing every path in every language before release identifies those compliance risks while they are still simple to fix.

Contact center technology leaders who own revenue and reputation, the IVR, IT and contact center operations managers who own each release, and the QA engineers, contact center engineers and voice user interface designers who build and run the tests.

Pfizer

“We had several lines that were down and not working. We were paying for them and we didn’t know until we brought Klearcom in. It saved us a lot of money.”

Angela Clark, Solution Architect, UC & Collaboration, Pfizer

Preproduction testing

Book a demo

✅ Tell us about the IVR or voicebot release you are preparing

✅ We build a test model that covers every path, in every language and market

✅ Test calls run concurrently, so you see every defect before launch

✅ You go live with confidence, and pay for the testing you use