Production monitoring checks that your live voice channel works for real customers. Klearcom Production Monitoring places scheduled test calls to every number, IVR and route from inside each market, over local fixed and mobile carriers, and flags failures before customers notice. Every result is kept as a record by country and carrier, so you can prove the channel works.
Production monitoring Prove every customer can reach you, in every market, right now.
Production Monitoring calls every number, IVR and route on a schedule from inside each market, over the carriers your customers use. It flags failures before customers notice and keeps a record of every test by country and carrier.
Protect revenue, stay compliant, and hold every supplier to account.
Production Monitoring
Global customer service line, by country and carrier
18
Carrier legs tested
17
Connected, audio passed
1
Failed leg, verified in country
CountryNumberCarrier legsAudio
USUnited States+1 202 555 ••42✓ Fixed✓ Mobile4.4
CACanada+1 613 555 ••75✓ Fixed✓ Mobile4.3
GBUnited Kingdom+44 808 157 ••36✓ Fixed✓ Mobile4.4
DEGermany+49 ••• ••• ••••✓ Fixed✓ Mobile4.3
BRBrazil+55 ••• ••• ••••✓ Fixed✕ MobileNo audio
Mobile carrier leg failed in São Paulo. Retested and verified in country, alert sent to your team at 02:20.
INIndia+91 ••• ••• ••••✓ Fixed✓ Mobile4.1
SGSingapore+65 ••• ••• ••••✓ Fixed✓ Mobile4.4
JPJapan+81 ••• ••• ••••✓ Fixed✓ Mobile4.3
AUAustralia+61 1800 975 ••7✓ Fixed✓ Mobile4.2
Find every failure before your customers do
Faults on the carrier leg, in country routing and audio sit outside your contact center platform’s dashboards, so customers usually find them first. Production Monitoring calls in the way they do and flags the problem while there is still time to fix it.
✕Without Production Monitoring
A number fails in one market
Callers on critical lines, such as card blocking, fraud reporting or adverse event reporting, reach silence, and revenue and compliance go with them.
✓With Production Monitoring
Flagged before customers notice
In-country test calls on a schedule catch the failure and alert your team first.
✕Without Production Monitoring
Every supplier reports on its own leg
Faults are slow to isolate while carriers, aggregators and platform vendors pass the blame between them.
✓With Production Monitoring
One independent record of every call
Pinpoint the failing leg by country and carrier, and send the right supplier the evidence.
✕Without Production Monitoring
Carrier SLAs go unchecked
Renewals and disputes rest on each supplier’s own reporting, which leaves you little leverage when service slips.
✓With Production Monitoring
Every supplier held to account
Benchmark performance across countries and carriers, and negotiate with evidence.
Call it. Check it. Prove it.
Customers judge your brand on whether the call connects and the journey completes. Production Monitoring checks both, the way your customers experience them, and keeps the proof.
01
Called from inside every market
Klearcom calls your numbers, IVRs and routes on a schedule from inside 100+ countries, over 340+ fixed and mobile carriers, the way your customers dial them.
02
Verified before anyone is alerted
When a call fails, it is retested and verified in country before your team hears about it, so every alert points to a real problem.
03
Recorded for every country and carrier
Every test leaves a record by number, country and carrier. It is the evidence suppliers, auditors and regulators ask for, and the baseline for every change you make next.
How it works
IVR and number monitoring for every route
One platform watches the live voice channel around the clock and shows your team exactly where any call breaks.
Every number, IVR and route
Monitor toll free, local and international numbers and the IVR journeys behind them, from the first ring to the right destination.
The failing leg pinpointed
See whether a fault sits with the carrier, the in country route or the IVR, so the right team fixes it first time.
Audio quality at every stage
Voice quality is measured through each stage of the call, catching the degraded audio that breaks speech recognition for IVRs and voice AI agents alike.
Carriers benchmarked
Compare performance across countries and carriers over time, and bring independent evidence to every service review and renewal.
Start from a map of your IVR
Discovery maps and documents your IVR tree, then converts it into production monitors for your live journeys.
Manual calls when you need them
Global Caller gives your team a softphone for exploratory calls into any market, alongside your scheduled monitoring.
Testing capabilities
Every test your voice estate needs, inside one service
Production Monitoring brings together the capabilities enterprises use to keep every number, route and line working.
Discovery
Map your IVR end to end and see your customer’s journey clearly.
Learn more →Regression
Scheduled checks on your most important journeys, so changes never break the customer experience.
Learn more →Connect
Diagnose and resolve toll-free number issues globally, before they reach your customers.
Learn more →Load Testing
Prove your contact center IVR holds up at peak call volumes.
Learn more →Global Caller
Place live calls from 100+ countries to hear exactly what customers hear.
Learn more →Fax
Confirm local fax lines transmit correctly in 100+ countries.
Learn more →Inside Production Monitoring
See every number, by country and carrier
Every scheduled test call lands in one record, organized by number, country and carrier. Your team sees which lines connect, which journeys complete and where performance has shifted since the last run.
Results by country and carrier
+1 800 customer service line, last 10 runs
LegLast 10 runsConnectedChange
USFixed100%Stable
USMobile100%Stable
GBFixed100%Stable
GBMobile100%Stable
DEFixed100%Stable
DEMobile100%Stable
BRFixed100%Stable
BRMobile90%New failure
INMobile100%Audio dip
JPFixed100%Stable
Connected, audio passedConnected, audio warningFailed, verified in country
Trace a failed call to the leg that broke
Each failed call shows where it broke, from the carrier leg and in country route to the IVR behind it, with audio quality measured at every stage. Your team sends the right supplier the evidence and gets the fix moving before the tickets arrive.
Call detail
+55 800 ••• 7731, São Paulo, mobile carrier
✓
Test caller in São Paulo
Dialed at 02:14 on a local mobile SIM
✕
Mobile carrier leg
Call dropped before reaching the in country route. No audio.
In country route
Not reached
IVR
Not reached
Customer service queue
Not reached
Same number on the fixed carrier: connected, audio scored at every stage
4.4
Carrier
4.3
Route
4.3
IVR
4.3
Queue
Verification
02:16Retested from São Paulo on the same carrier: failed
02:19Retested from a second São Paulo test point: failed
02:20Verified. Alert sent with call evidence for the carrier.
Klearcom works with any technology platform
Monitor the contact center platforms and carriers you already run.
NICE
Cisco
Avaya
Genesys
Microsoft Azure
Twilio
Amazon Connect
Google Cloud
Zoom
Five9
Talkdesk
RingCentral
Vonage
Oracle
Salesforce
And any other platform
Outside in
Your platform reports from the inside. Your customers call from the outside.
Contact center platforms, carriers and aggregators each report on their own part of the call. Klearcom calls in the way your customers do, independent of every supplier, so you see the whole journey from the first ring.
Inside your stack
What platform dashboards see
- ✕Calls that already reached your platform
- ✕One supplier’s leg of the call at a time
- ✕Status from each vendor’s own reporting
- ✕Faults that surface once customers complain
- ✕Different results in different tools
Outside in
What Klearcom sees
- ✓Every number dialed from inside 100+ countries
- ✓Every fixed and mobile carrier leg, across 340+ carriers
- ✓Audio quality at each stage of the call
- ✓The exact leg where a call failed, verified in country
- ✓One independent record per country and carrier
One platform
The foundation for every conversation you launch next
Production Monitoring watches what is live today. Preproduction Testing covers every release before it launches, and Agentic Assurance checks what your voice AI agents understand, say and do. All three share one record of every test, from inside every market.
Before launch
Preproduction Testing
Every path of an IVR or voicebot release tested in every language and market, so defects are fixed before customers meet them.
Live, around the clock
Production Monitoring
Scheduled in country calls on the numbers and journeys that matter most, tuned to keep false alerts low.
Voice AI agents
Agentic Assurance
AI personas call your voice AI agents and score every conversation against your risk, compliance and service rules.
Voice AI agents answer on the same numbers, carriers and routes as your IVRs. An agent nobody can reach has failed before it says a word.
Built for every team that keeps the lines open
Leaders who own the outcome
VP Contact Center, CCO, CIO, CTO
Protect revenue and compliance on the lines that matter most
- ✓A defensible baseline for every market you serve
- ✓Evidence on file for regulated lines such as adverse event and fraud reporting
- ✓One record across merged and acquired operations
- ✓Revenue protected on lines that fail silently
Directors who own the channel
Directors of contact center technology, telecom and voice managers, IT managers
Prove the channel works, and hold suppliers to it
- ✓Faults isolated by leg across carrier, route and IVR
- ✓Carriers and aggregators benchmarked in every market
- ✓Proof of performance every day, in every country
- ✓Leverage at every renewal and in every dispute
Teams who keep the lines running
Contact center engineers, telecom engineers, operations and support teams
Fewer false alerts, fewer manual test calls
- ✓Faults caught out of hours, retested and verified in country
- ✓The failing leg isolated before the tickets arrive
- ✓Far fewer manual test calls across markets
- ✓Nothing installed in your production environment
Coverage
Production monitoring from inside 100+ countries
Every test call starts inside the market it checks, on the same fixed and mobile networks your customers use, so results reflect what a real caller hears.
100+
Countries, tested from inside each market
340+
Fixed and mobile carriers
24/7
Scheduled monitoring, around the clock
1
Independent record of every test
ISO 27701 and AICPA SOC certified.
USCanadaBrazilUKGermanyIndiaSingaporeJapanAustralia✓Frankfurt, Germany
Connected, audio passed
✕São Paulo, Brazil
Mobile carrier leg failed, verified and flagged
100+
Countries tested in country
Global coverage
Every global number, managed from one seat
Your contact center team may run from one office while customers call from dozens of countries. Production Monitoring tests each number from inside its own market, so the team responsible sees how every line performs for the people who dial it.
Results come back by country, carrier and number in one view, ready for your next service review.
Industries
Production monitoring for the lines your sector depends on
In regulated industries, one unreachable number can carry revenue, reputational and regulatory consequences. Keep the lines that matter most working in every market you serve.
Banking and financial services
Card blocking, fraud reporting and payment lines that connect from every market, day and night.
Healthcare and life sciences
Adverse event, medical information and patient support lines reachable in every country you serve, with a record of every test.
Insurance
Claims and emergency assistance numbers that connect when customers need them most.
Telecommunications
Support, billing and outage lines checked across carriers, with performance benchmarked market by market.
Travel and hospitality
Booking and disruption lines ready for peak demand, wherever your travelers call from.
Retail and ecommerce
Order, delivery and returns lines that connect and route correctly through every sales peak.
FAQ
Production monitoring FAQs
Straight answers on monitoring live numbers, IVRs and call routes from inside every market.
IVR monitoring runs automated test calls through your live IVR on a schedule to confirm callers connect, hear the right prompts and reach the right destination. Klearcom monitors IVRs from the outside in, the way a caller experiences them, so it catches faults on the carrier leg and in country routing that sit outside your contact center platform’s dashboards.
Klearcom calls each number from inside the country where customers dial it, across 340+ fixed and mobile carriers in more than 100 countries. You see whether every toll free and local number connects from each market and carrier, how the audio sounds, and whether the caller reaches the right journey.
Preproduction Testing exercises every possible path of a new IVR or voicebot release before launch. Production Monitoring runs a focused set of your most important live journeys on a schedule, tuned to keep false alerts low. Klearcom runs both on one platform, so every change is covered before and after it goes live.
When a test call fails, Klearcom retests and verifies the issue in-country before alerting your team. Monitoring focuses on the journeys that matter most, so the alerts your team receives point to real problems.
Each supplier reports only on its own leg of the call. Klearcom tests the whole call independently, measures audio quality at each stage and records results by country and carrier, so your team can pinpoint the failing leg and send the evidence to the right supplier.
Yes. Klearcom benchmarks performance across countries and carriers over time, giving you independent evidence to bring to service reviews, renewals and disputes with carriers and aggregators.
Nothing is installed in your production environment. Klearcom calls your numbers over the phone network, the same way your customers reach you, so monitoring runs entirely from the outside.
Voice AI agents answer on the same numbers, carriers and routes as your IVRs, so Production Monitoring confirms customers can reach them in every market. To check what an agent understands, says and does on each call, Agentic Assurance scores every conversation against the rules you set, on the same platform.
Contact center technology leaders who own revenue and compliance on the voice channel, the directors and managers who run contact center technology and carrier relationships across markets, and the engineers and operations teams who keep the lines running day to day.
“We had several lines that were down and not working. We were paying for them and we didn’t know until we brought Klearcom in. It saved us a lot of money.”
Angela Clark, Solution Architect, UC & Collaboration, Pfizer
See it on your numbers
Book a demo
✅ Share the numbers and markets that matter most to your business
✅ We call them from inside each market, over local fixed and mobile carriers
✅ You see which lines connect, how they sound and where any call breaks
✅ You keep a record of every test, ready for suppliers, auditors and regulators