Release every IVR and voicebot change without breaking a live path
Your voice channel changes every week. Klearcom tests every path at once, in every language and market you serve, before a single customer hears it.
Book a demo See Preproduction TestingWhere releases break, and how you’ll catch it first
01 A new release
A menu change goes live next Tuesday. Your team tested the paths they had time for.
What Klearcom does: tests every path at once, in parallel rather than one call at a time, before the release goes out.
Defects caught before customers hit them, and the release ships on time.
02 A platform migration
You’re moving to a new CCaaS platform. Every flow has to behave exactly as before.
What Klearcom does: one test model covers the full IVR, so you prove the new build matches the old one, path by path.
Cut over with evidence, not hope.
03 A multi-language rollout
The same flow launches in 12 markets and six languages.
What Klearcom does: one test model runs across every language and market, and tests regenerate when the flow changes.
One release, ready for every market, without rebuilding tests for each.
What goes wrong today, and what changes
✕ Today
Defects reach live callers
Costing revenue and reputation, and creating compliance risk.
✓ With Klearcom
Defects caught before launch
Fixed in preproduction, before they become a problem.
✕ Today
Small, slow, isolated test batches
With patchy documentation, leaving teams unready for the live environment.
✓ With Klearcom
Every possibility tested at speed
Across your key languages and countries, concurrently.
✕ Today
IVRs change faster than the tests
Short preparation time lets regression risks slip through.
✓ With Klearcom
Tests that keep pace
Regenerate test cases safely as the voice channel evolves.
From your IVR map to a release you can trust
Map your IVR
Start from a Discovery map of every menu and path.
Build one test model
One model represents the full IVR in every language and country.
Set the pass marks
Decide what good looks like for every step: response time and word match.
Run every path at once
Test calls run concurrently across all your ports, not one after another.
Fix, regenerate, release
Results by market and language show what to fix. Tests regenerate as the flow changes.
50+
languages from one test model
Every path
tested at once, not one call at a time
Pay per use
with no wasted test capacity
Built for every team behind the release
Leaders
VP Contact Center Technology, CCO, CIO, CTO
Protect revenue and reputation, keep contact centers running efficiently, and spot compliance risks before they go live.
Managers
IVR, IT and contact center operations managers
Launch sooner by testing more at once, and keep knowledge in one shared model instead of team silos.
Testers
QA engineers, contact center engineers, CX and VUI designers
One test model for every language and country, with less maintenance and improvements that carry forward.
After launch
Once a release is live, Production Monitoring keeps every number and route working around the clock, from inside each market.
Questions about releasing IVR changes safely
How is release testing different from production monitoring?+
Release testing exercises every possible path of a change before it goes live. Production Monitoring runs scheduled checks on your most important live journeys afterwards. Klearcom covers both on one platform.
Do we have to build test models from scratch?+
No. Discovery maps and documents your entire IVR tree, and that map converts into a test model ready for your next release.
Does it cover voicebots as well as IVRs?+
Yes, for scripted IVR and voicebot paths. For AI agents, whose answers change from call to call, see Prove Your AI Agent Works.
How quickly can we test a release?+
Test calls run concurrently across all your available ports, so a full run finishes far sooner than testing one call after another, and your team can test more before every launch.
Ship your next release with confidence
30 minutes with a Klearcom specialist, built around your own IVR.
Book a demo