AI voice agent testing checks that an AI voice agent says and does the right thing before customers rely on it. For voice AI, that means calling the agent over the phone the way a customer would, then scoring each conversation for audio quality, accuracy, compliance, security and the actions the agent takes in your systems. Klearcom runs these tests on real calls from inside every market your agent serves.
Agentic assurance
Remove the risk. Seize the AI voice agent opportunity.
The fourth great migration introduces a fourth blind spot. Your team, your carrier, your CCaaS platform and your AI provider each see their own piece of the call. None of them hears it the way your customer does.
Klearcom independently tests and monitors your AI voice agents from inside the markets and countries you serve, around the clock, helping you prove they work and pinpoint where they fail.
The fourth blind spot
Four parties on every call, each with a partial view
PSTN to SIP. On premise to CCaaS. DTMF menus to speech IVRs. Now IVRs to AI voice agents. Each migration added another party to the call, and each party sees only its own environment. A call within Germany can reach a carrier data center in Berlin, a CCaaS platform in Paris and an AI voice agent in Madrid before your systems check the account in Frankfurt.
Your enterprise
Sees its own dashboards and integrations
Carrier
Sees its own network and routes
CCaaS platform
Sees its own queues and call flows
AI provider
Sees its own model and transcripts, in its own cloud. The newest blind spot.
Independent, in country
Klearcom calls from where your customers call, so you see all four
When a journey breaks, every supplier can report a healthy environment. Our independent calls show which links are working and where the call failed, cutting your mean time to innocence so the right team fixes the right link, fast.
Security and compliance
Enforce compliance resilience
An AI voice agent is handling the conversation, but regulations still apply, and they differ from market to market. Klearcom calls from inside each market to test the agreed language, disclosure, authentication and data handling, with tests built in for jailbreaks, data privacy and hallucinations, plus the following compliance frameworks:
HIPAA
Patient health information kept private in US healthcare conversations
GDPR
Personal data collected, used and stored lawfully for customers in the EU
SOC 2
Customer data kept secure and confidential, to the standard your auditors expect
PCI DSS
Card details protected whenever the agent takes a payment
Train them. Test them. Manage them.
You already train the people on your phones, check their calls and keep managing them. AI voice agents need the same oversight, and it's harder because the same prompt to ten agents can return ten different answers. Klearcom tests every agent on real calls before launch, then keeps monitoring it live, around the clock.
01
Trained before launch
AI personas call your deployed agent before it goes live, testing 100+ variables across audio quality, service quality, compliance and security, and complexity, in 20+ languages, including more than one on a single call.
02
Tested on every call
Every test leaves evidence: what the caller asked, what the agent said, what it did in your systems, and where it happened, by market and carrier. It's the record your board, auditors and regulators will ask for.
03
Monitored live, around the clock
Models, prompts, knowledge and carrier routes change all the time. We keep calling your live agent from inside each market over local carriers, so you know the moment it stops working the way customers need it to.
Benchmarks are measured in a lab. Customers call from everywhere else.
Most AI voice agent testing happens in a lab, under controlled conditions. At Klearcom we call your live agent the way your customers do, in every market it serves and independent of your AI vendor, so you see how it really performs on the phone.
In a lab
What a lab test sees
- ✕Clean studio audio
- ✕A direct connection, with no carrier in the way
- ✕Scripted callers who stick to the script
- ✕One language at a time
- ✕A score on a slide, taken before launch
In the wild
What Klearcom sees
- ✓Your agent on local carriers and mobile networks in 100+ countries
- ✓How it handles background noise and real accents
- ✓What happens when callers interrupt or switch language
- ✓The model, prompt or route change that broke a working call
- ✓Every failure, live and around the clock, with the evidence
Real caller personas
Your hardest callers, recreated
Build the callers that break AI voice agents, then send them in at scale. Every persona calls from inside the market, over local carriers, with the behavior your real customers bring.
Accents and languages
Language switching on one call
Interruptions and barge in
Hesitations: “um”, “uh”
Background noise: café, street
Speech pace from 0.5x to 2x
Emotion that shifts during the call
Voice and keypad input
Define persona
Persona configurationCreate the caller you want to test, from language and accent to pace, background noise and behavior.
Persona profile
Empathetic caller
British English · Neutral accent · Voice
Core attributes
Category
Empathetic ▾
Language
English ▾
Gender
Female
Accent
British
Speech behavior
Speech pace
1.0x Normal0.5x Slow1.0x Normal2.0x Fast
Background noise
None
Low
Café
Medium
Street
High
Street
Behavior
Hesitations
Adds “um”, “uh” and pauses
Interruptions
Cuts in while the agent is speaking
Language switching
Changes language on the same call
The persona builder: voice, pace, noise and behavior, set for every test.
Why it matters now
52%
of Americans use AI every week. Customers are used to talking to AI, and they expect your agents to work.
75%
of voice agent builders hit reliability barriers once their agents are in production.
68%
of the time, callers blame the brand rather than the AI technology when something goes wrong.
Source: Invoca 2026 B2C Buyer Experience Report, via MarTech
Aug 2026
EU rules now require that people are told when they are talking to an AI. We test the disclosure in every language your agent speaks.
Built for everyone behind your agentic transformation
Leaders who own the outcome
Govern the whole agentic system
- ✓Every AI voice agent, vendor and market under one set of risk rules
- ✓Live monitoring across the whole system, around the clock
- ✓Evidence on file for the board, auditors and regulators
- ✓Your agentic transformation on time, on budget and compliant
Teams who run the evaluation
Faster, with proof
- ✓Proof from real calls in every market before go live
- ✓Clear accountability across every vendor in the stack
- ✓Compliance issues caught before anyone else spots them
- ✓International agents rolled out on fewer platforms
Engineers who test every day
Further than manual testing
- ✓Far more agents and scenarios than manual testing could reach
- ✓Every failure traced to audio, telephony, intent or answer
- ✓100+ testable variables in 20+ languages
- ✓Connects to the AI providers you already use
Klearcom works with any technology platform
Test the contact center and voice AI stack you already run.
NICE
Cisco
Avaya
Genesys
Microsoft Azure
Twilio
Amazon Connect
Google Cloud
Zoom
Five9
Talkdesk
RingCentral
Vonage
Oracle
Salesforce
And any other platform
✓Tokyo, Japan
Passed in Japanese
✓Sydney, Australia
Passed in English
100+
Countries tested in country
Global coverage
Built for contact centers that answer the world
Your team may sit in one country, but your customers call from everywhere. Klearcom tests your AI voice agents from inside 100+ countries over 340+ carriers and mobile networks, so you see how every number performs for the people who dial it.
Every test speaks your customers' language too, with 20+ languages and counting, including more than one on a single call.
Results come back by market, carrier and language, giving the team that manages your global numbers one view of how each one performs.
Industries
AI voice agents for customer service, tested for regulated industries
When an AI voice agent answers for your brand, every call carries revenue, reputational and regulatory risk. Klearcom tests the journeys that matter most in your sector, against the rules your industry sets.
Banking and financial services
Identity checks, payments, card services and complaints handled correctly, with the right disclosures in every market.
Healthcare and life sciences
Medical information and patient support lines that capture adverse events and hand over to a person safely.
Insurance
Claims, policy changes and renewals handled accurately, with vulnerable customers routed to the right team.
Telecommunications
Billing, outages and plan changes resolved across languages, carriers and peak call volumes.
Travel and hospitality
Bookings, changes and disruption handled at scale, in the languages your travelers speak.
Retail and ecommerce
Orders, returns and delivery inquiries resolved first time, with payments handled securely.
FAQ
AI voice agent testing FAQs
Straight answers on testing and monitoring voice AI and agentic AI on real calls.
Voice AI lets customers speak with an automated agent over the phone in natural language. A voice AI agent combines speech recognition, a large language model and text to speech, and often connects to your CRM, booking or payment systems. Any of those layers can fail on a live call, so voice AI needs testing over the real phone network as well as inside the platform it was built on.
Start with the callers most likely to break the agent. Klearcom's AI personas call your deployed agent with real accents, background noise, interruptions, hesitations and language switching, testing 100+ variables in 20+ languages. Each call is scored against your own risk, compliance and service rules, so you go live with evidence of how the agent performs.
AI voice agent observability tools read the logs and traces inside your stack. AI voice agent monitoring from the outside calls your live agent the way customers do and checks the experience they actually get. Models update, prompts change and carriers reroute calls, so Klearcom keeps calling your live agents around the clock and alerts your team with the evidence the moment a call fails.
A strong AI voice agent evaluation framework measures the outcomes your customers and regulators care about. Useful metrics include task completion, answer accuracy, correct actions in your systems, required disclosures, safe escalation to a person, response time, audio quality and speech recognition across accents and languages. Klearcom scores every test call against the rules you set and keeps the evidence on file.
LLM evaluation and lab benchmarks measure a model under controlled conditions, with clean audio and a direct connection. Your customers call over local carriers and mobile networks, from noisy places, in their own accents. Klearcom tests the deployed agent in those conditions, from inside each market and independent of your AI vendor, so the results reflect what customers actually hear.
Article 50 of the EU AI Act requires that people are told when they are interacting with an AI system. Klearcom checks that your agent makes this disclosure on every call and in every language it speaks, alongside the other compliance and service rules you set, such as identity checks and data handling. Every result is kept as evidence for your board, auditors and regulators.
Yes. Klearcom calls your AI voice agents from inside more than 100 countries over 340+ carriers and mobile networks, in 20+ languages, including more than one language on a single call. You see how the agent performs for customers in each market, including the carrier routes and local conditions a lab never reaches.
Yes. Klearcom calls your agent over the phone network, the same way your customers reach it, so it works with the voice AI platform and contact center AI stack you already use. Testing runs against the numbers your customers already dial. Because Klearcom is independent of your AI vendor, you get one consistent view of quality across every agent, vendor and market.
IVR testing checks fixed call paths and prompts, where the same input always gives the same result. AI voice agents generate their responses, so the same request can lead to different answers and actions from one call to the next. AI voice agent testing scores the meaning and outcome of each conversation at scale, and Klearcom covers IVRs and AI voice agents on one platform.
“We had several lines that were down and not working. We were paying for them and we didn’t know until we brought Klearcom in. It saved us a lot of money.”
Angela Clark, Solution Architect, UC & Collaboration, Pfizer
Book a demo
✅ Bring a deployed AI voice agent and name the markets it serves
✅ We call it from inside those markets over local carriers, the way your customers reach it
✅ Every conversation is scored against the risk, compliance and service rules you set
✅ You get the results, and the evidence your board, auditors and regulators will ask for