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Delivering Results That Matter

The Benefits You Get With Connect


Comprehensive Call Path Testing

Verify connections to your IVR, with real-time alerts on deviations, quality grading, and transcription in 100+ languages. Detailed audio quality grading ensures clarity and precision in communication, and comprehensive language support, catering to a diverse customer base.


Local Issues, Global Solutions

Proactively diagnose and resolve toll-free number issues in 100+ countries, catering to local time zones and languages. This ensures that no matter where your customers are, their issues are addressed promptly and effectively, in their own language and timezone.


Extensive Carrier Network

Test a phone number to call across multiple carriers worldwide, replicating true customer call experiences, including various number types.

Driving impactful results

How Connect Helps You

Real-Time Issue Detection

Connect’s real-time detection capabilities allow for immediate identification and rectification of issues. This prompt response mechanism significantly reduces customer frustration and elevates the overall quality of service.

Localized Testing Capabilities

Address specific regional toll-free number issues with Connect’s localized testing. This targeted approach ensures consistent service quality across different regions, strengthening your global presence.

Efficient And Non-Intrusive Testing

Connect offers an efficient testing solution that doesn’t require intrusive installations or complex setups. This streamlined approach ensures that businesses can conduct thorough testing of their toll-free numbers without any significant disruption to their existing operations or infrastructure.

Imagery Settings Charts

No Installation Required

Our solutions are non-intrusive, requiring no setup or hardware implementation. We offer localized testing in each country for a true, authentic customer experience replication. Discovery tests the full customer call path, from customer number to the end agent, regardless of contact center configuration or software.

We are provider agnostic and offer MOS Audio Quality Benchmarking, agent quality testing, automated speech and DTMF navigation, multilingual transcription, outbound quality, and 24/7/365 managed support.

Benefits Of Connect Testing For:

Customers

Connect ensures a seamless communication experience for customers by providing real-time issue resolution, superior call quality, accessible support across languages and regions, reliable communication channels, and personalized service experiences.                           

Immediate Issue Resolution

With Connect’s real-time detection and resolution capabilities, your customers will experience minimal disruption in their communication, ensuring they consistently receive prompt and efficient service.

Clear and Consistent Call Quality

Connect ensures every stage of the call, from carrier to IVR and end agent, delivers the highest quality audio. This attention to detail in maintaining superior call clarity translates to an improved customer experience, with clear and uninterrupted conversations.

Accessible Customer Support

Connect’s global reach, covering over 95+ countries, ensures that your customers have reliable and easy access to support services. This includes support in local languages and timezones, making the customer support experience more personalized and effective.

Enhanced Communication Reliability

By leveraging a sophisticated testing network, Connect facilitates consistent and reliable call handling. This reliability is crucial in building trust and confidence among your customers, contributing to a positive perception of your brand.

Personalized Experience

Connect’s capability to support over 30 languages and replicate local IVR experiences means customers receive a service that feels tailored to their specific needs. This level of personalization is instrumental in enhancing customer satisfaction and loyalty.

Businesses

Global scalability through localized support enhances customer loyalty with its efficient service, streamlines toll-free service management, provides real-time monitoring for proactive issue handling, and offers customizable testing schedules for operational flexibility.

Global Reach with Localized Support

Connect enables businesses to extend their reach globally while maintaining a local presence. This is achieved through thorough testing and monitoring of toll-free numbers in any market around the world, ensuring that businesses can maintain a strong, reliable presence in each of their target markets.

Increased Customer Loyalty

By ensuring quick and effective resolution of issues, businesses can significantly enhance customer satisfaction. This heightened level of service leads to increased customer loyalty, as customers appreciate and value a brand that provides consistent and reliable communication.

Efficient Management of Toll-Free Services

With automated testing and real-time reporting capabilities, Connect streamlines the management of toll-free services. This reduces the need for manual intervention and troubleshooting, saving time and resources while ensuring high service standards.

Real-Time Monitoring and Alerts

Connect’s real-time insights into call path performance enable businesses to take swift action to maintain high service standards. This immediate response mechanism is critical in maintaining the quality and reliability of communication services.

Customizable Testing Schedules

The flexibility to tailor testing schedules according to business needs and aligned with local time zones in each market is a significant advantage. It allows businesses to effectively manage their toll-free services in a way that best suits their operational requirements.

Internal Supports

Automated and on-demand testing, easy integration with existing systems for streamlined operations, 24/7 monitoring for consistent service quality, accurate problem identification for effective issue resolution, and simplified management across multiple carriers.

Automated and On-Demand Testing

The ability to choose between automated, regular testing and on-demand testing offers unparalleled flexibility. This allows internal teams to quickly address immediate issues or maintain regular monitoring, adapting to the dynamic needs of the business.

24/7/365 Outage Verification

Continuous monitoring is crucial for businesses that rely on consistent communication. It ensures prompt identification and resolution of problems, minimizing their impact on operations.

Accurate Problem Identification

Connect’s advanced testing capabilities provide detailed insights, enabling precise problem identification. This accuracy is crucial in effectively resolving issues, as it allows internal teams to focus on fixing the root cause rather than spending time on identifying the problem.

Simplified Management Across Multiple Carriers

The ability to effortlessly manage and test toll-free numbers across various carriers and regions ensures uniform quality and simplifies the management process. This is particularly beneficial for businesses with a global presence, as it allows them to maintain a high standard of service across different markets.

Hassle-Free Synchronization

Connect distinguishes itself by offering a hassle-free synchronization with your business’s existing systems. This approach focuses on facilitating a smooth operational integration, ensuring that the transition to using Connect is as straightforward and unobtrusive as possible.

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Optimizing Communication: The Connect Method For Proactive Toll-Free Testing

Connect’s approach to toll-free number testing is comprehensive and proactive. By integrating real-time monitoring, extensive carrier networks, and customizable testing schedules, it offers an unrivaled solution for maintaining the highest standards of toll-free number services. With Connect, businesses can confidently ensure their communication channels are always optimal, no matter the location or scale.

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