DevOps
Full Control of your IVR Experience & Streamline Updates
Elevate the IVR design process to the digital frontier and effortlessly keep your entire team in the loop regarding any changes before the final launch.
DevOps
Full Control of your IVR Experience & Streamline Updates
Elevate the IVR design process to the digital frontier and effortlessly keep your entire team in the loop regarding any changes before the final launch.
Delivering Results That Matter
Revolutionize Your Workflow
Seamless Control
Centralize your IVR design and updates in a single module. Craft IVR Map views, shape prompts, and more, without the need for outdated spreadsheets. This integration streamlines the IVR design process, ensuring accuracy and efficiency.
Automated Efficiency
Our solution integrates with applications like Jira for seamless change implementation. Everyone collaborates on a single IVR version, thanks to Klearcom's fully functional APIs for all modules. This automation saves time and reduces errors.
More Time, More Resources
Reallocate your valuable time and resources to critical tasks. The DevOps solution simplifies the IVR design process, making it less time-consuming and resource-intensive, freeing up time and resources for other important areas.
Driving impactful results
How Klearcom DevOps Helps You
Regression Testing
Eliminate downtime between design and pre-production testing. Our Regression Testing Module validates number connection, IVR messaging intent, multilingual requirements, MOS audio quality, and call transfers flawlessly before you go live.
Simplified Collaboration
Ensure all team members are on the same page. Our centralized console and integrations with devops continuous testing tools to keep everyone updated and operating from a unified perspective, reducing miscommunications and delays.
Efficient Design Process
Move away from cumbersome spreadsheets and disjointed processes. Our centralized module allows for efficient IVR design and updates, reducing errors and speeding up the design process.
Mastering DevOps
From basic DTMF systems to cutting-edge AI-driven speech recognition for self-service, IVR systems come in all forms. Mastering the right IVR options, content, and intent at every call flow stage is complex, involving multiple teams with unique demands. Our DevOps solution centralizes IVR creation and updates, integrating with tools like Jira for unified team collaboration.
We are provider agnostic and offer MOS Audio Quality Benchmarking, agent quality testing, automated speech and DTMF navigation, multilingual transcription, outbound quality, and 24/7/365 managed support.
Benefits Of DevOps For:
Customers
Experience the revolution in customer interactions with DevOps. Our intuitive IVR system ensures faster resolutions, clearer communication, and a globally inclusive experience, leading to shorter calls and enhanced customer satisfaction.
Streamlined User Experience
Customers enjoy an intuitive and user-friendly IVR interaction, leading to a smoother journey and less frustration.
Faster Issue Resolution
Efficient IVR designs mean quicker call routing and problem-solving, resulting in happier customers.
Global Multilingual Support
Cater to a diverse customer base with IVR options in multiple languages, enhancing global reach and inclusivity.
Clearer Communication
Well-crafted IVR prompts ensure customers receive precise and understandable instructions, reducing confusion.
Reduced Call Duration
Optimized call flows lead to shorter calls, saving customers time and improving their overall experience.
Businesses
Elevate customer satisfaction, streamline operations for efficiency, gain a competitive edge with advanced features, scale effortlessly to meet changing needs, and significantly reduce costs for a positive impact on your bottom line.
Boosted Customer Satisfaction
A superior IVR experience elevates customer satisfaction, leading to increased loyalty and positive word-of-mouth.
Operational Efficiency
Time and resource savings translate into improved operational efficiency, allowing for focus on growth and innovation.
Competitive Edge in the Market
Advanced, user-friendly IVR features set your business apart in a competitive market.
Scalable Solutions
Adapt and expand your IVR system effortlessly to meet evolving business needs, ensuring future-proof operations.
Significant Cost Reductions
Streamlining the design and testing process leads to cost savings, impacting your bottom line positively.
Internal Supports
Our workflow management system promotes team collaboration and optimized workloads. We allocate resources strategically and use regression testing to ensure high-quality IVR system performance.
Unified Workflow Management
A centralized platform simplifies the IVR design process, making it more manageable and less error-prone.
Improved Team Collaboration
Integrations with tools like Jira facilitate better communication and teamwork, enhancing project outcomes.
Workload Optimization
Automation of routine tasks reduces the workload on staff, allowing them to focus on more strategic initiatives.
Strategic Resource Reallocation
Save critical resources for higher-priority tasks, enhancing overall productivity and effectiveness.
Superior Quality Assurance
Comprehensive regression testing ensures the reliability and high quality of the IVR system, reducing the risk of post-deployment issues.
Streamline IVR Excellence: The Klearcom Approach To Seamless Intergration
DevOps streamlines the global IVR testing design and update process by using advanced technology and user-centric methodologies. It centralizes the design process on a single platform and integrates tools like Jira to create a collaborative environment. This simplifies workflow management and ensures that every IVR system is crafted with precision, catering to diverse linguistic needs and delivering clear, concise prompts. With DevOps, businesses can easily navigate the complexities of IVR system design, resulting in optimized user experience and operational efficiency.
