Discover How Klearcom Delivers Real Results

Let’s connect to show you how we simplify IVR and number testing for seamless customer experiences.

Ensure Seamless Customer Journeys

Klearcom helps you stay ahead of CX challenges with automated IVR testing and monitoring designed to:

  • Simulate real-world call volumes under any condition.
  • Identify and resolve issues during high-traffic periods.
  • Deliver real-time visibility into your customer experience.

Our solutions detect and fix problems before your customers notice, ensuring your business operates without interruptions and your customers stay happy.

Ensure Seamless Customer Journeys

Klearcom helps you stay ahead of CX challenges with automated IVR testing and monitoring designed to:

  • Simulate real-world call volumes under any condition.
  • Identify and resolve issues during high-traffic periods.
  • Deliver real-time visibility into your customer experience.

Our solutions detect and fix problems before your customers notice, ensuring your business operates without interruptions and your customers stay happy.

Key Benefits with Klearcom

24/7/365

End-to-End CX Visibility Across Global Operations

92%

Retention of Previously Abandoned Callers

85%

Reduction in Time Spent Resolving Critical Errors

95%

Accuracy in IVR prompts across all supported languages

99%

Of misrouted calls identified and resolved

100%

Of tests are logged for compliance and audit trails.

Discover How Klearcom Delivers Real Results

Let’s connect to show you how we simplify IVR and number testing for seamless customer experiences.
Automated Testing

Reduce manual errors with automated, scalable IVR testing.
Global Reach

Test your IVR across 100+ countries and regions.
Real-Time Insights

Actionable reports to optimize call flows and prevent failures.
 

Transforming IVR Testing: No More Wasted Time or Chaos

Manually testing your IVR call paths and validating each ongoing amendment or adjustment can lead to a significant amount of issues, not to mention the amount of time taken. These updates/changes if not continuously validated will lead to human error and drastically impact your customer’s experience.

Klearcom automates the IVR testing process, ensuring any unwarranted changes are identified in minutes. A task that would previously have taken hours leading to human error and impacting your customer’s experience, can now be automated within minutes ensuring accuracy and confidence.

analysis-charts-laptop-graphic
 

Transforming IVR Testing: No More Wasted Time or Chaos

Manually testing your IVR call paths and validating each ongoing amendment or adjustment can lead to a significant amount of issues, not to mention the amount of time taken. These updates/changes if not continuously validated will lead to human error and drastically impact your customer’s experience.

Klearcom automates the IVR testing process, ensuring any unwarranted changes are identified in minutes. A task that would previously have taken hours leading to human error and impacting your customer’s experience, can now be automated within minutes ensuring accuracy and confidence.

40%

of customers abandon calls due to poor IVR experiences.

$100,000+

lost per hour due to IVR downtime.

50%

reduction in customer complaints with automated IVR testing.
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Let’s Simplify Your IVR Testing – Start the Conversation Today!

Identifying Unwanted Changes

When updating your IVR system, unforeseen side effects can arise, including changes in call routing, messaging, or scripting. These changes can disrupt the customer experience and damage your reputation.

Klearcom’s automated Regression testing acts as a vigilant guardian of your IVR system. Regression keeps you informed about any unwanted changes as soon as they occur, whether this is with an unresponsive landline, or a material IVR change such as DTMF routing, script change, or even audio quality degradation. This proactive approach allows you to address issues promptly and maintain a consistent and reliable IVR system.

 

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What Our Customers Have 
to Say About Us 

★★★★★

“Gold Star Klearcom”

“Overall, Klearcom was a wise choice for Boehringer. I look forward to a long working partnership with the team and growing in functionality. The ease of interaction is priceless!

Klearcom's team was very easy to work with and very accommodating.  The team went above and beyond to assist Boerhinger in getting onboarded and understanding the process and best uses.“
Anthony
- Sr. Principal Systems Analyst in US
“Only positive so far, from onboarding towards the current operational day to day support.

Personal follow-up , during the onboarding but also afterwards when the product is fully live. Open discussion and clear communication“
Dries

- Customer Success Team Manager in Belgium

“Klearcom provides a strong automated solution for the manual task of test calls”

“Klearcom automated a manual task of tests calls while also being able to provide additional metrics & insights to caller experience“
Anthony

- Sr. Principal Systems Analyst in US

“Remote Testing with a Global Reach”

“Very positive. The Klearcom product has allowed my team and the NOC to significantly shorten the debug and problem isolation timeframe by not being reliant on the customer to make or confirm test calls. It has also significantly shortened the IVR development and verification timeframes.

Easy to use product and a team that is very willing to listen to and incorporate suggestions/enhancements to the product. Has capabilities useful to NOC, provisioning, and engineering teams.“
Jack

- Sr. Mgr. UCaaS Operations and Provisioning in US

“Exceptional Experience with Klearcom: User-Friendly App and Outstanding Support”

“I have had a great experience with the Klearcom app and the Klearcom staff. The app's real-time monitoring and notification features have been invaluable in ensuring seamless operations, while the team's support and expertise have made every interaction smooth and efficient. Their commitment to excellence has greatly enhanced our service quality and operational efficiency.

What I liked most about Klearcom was the app's ease of use and intuitive design, which made navigating and utilizing its features seamless. Additionally, the support from their staff has been exceptional, always providing timely and helpful assistance. This combination has made my overall experience with Klearcom highly positive.“
Matthew

- Senior Enterprise Operations Engineer in US

“Working great and made us more proactive”

“So far very good. Easy provisioning, testing tool and Alert management works well.

Easy provisioning, testing tool and Alert management“
Balu Nivrutti

- Sr. Infrastructure Manager in US

“My Klearcom Experience”

“The team has been very attentive and have spent a great deal of time ensuring I understand how to make the most out of the platform.

Softphone feature, being able to call from nearly every country is priceless.“
Manuel

- Senior Enterprise Operations Engineer in US

“Great company”

“Great customer service! Willing to add their advise.

Their flexibility in monitoring only what you need.“
Shawn

- Telecom in US

“Effortless testing with Klearcom”

“My overall experience with Klearcom has been highly positive. It has reliably supported our communication needs, offering robust features that are easy to use and integrate into our daily operations.

The best aspect of using Klearcom has been its user-friendly interface, which made navigating through the features a seamless experience. The clarity in voice and video calls significantly enhanced our team's communication efficiency, making every interaction smooth and productive.“
Rogelio

- RTC Director in Argentina

Trusted By Our Valued Clients

Dave Jan 24

"Pfizer entrusted Klearcom with seamless global IVR migration across 100+ countries."

"Klearcom provided an unprompted SaaS solution that required no integration or management. By managing IVR discovery, intent messaging, and multilingual call transfers, Klearcom ensured a smooth migration while adhering to strict InfoSec requirements."

Dave Wheeler

- Case Management Business Owner, Pfizer

Pfizer-2048x845
1642179230380

“Klearcom rapidly restored Danfoss's critical telephony services during peak operations.”

“When a carrier unexpectedly cut off services over Christmas, Klearcom stepped in to resolve the issue swiftly. By proactively addressing silence alerts and maintaining seamless communication, Klearcom enhanced Danfoss’s issue resolution process across multiple countries.“

Francis Mercado

- Senior IT Consultant, Danfoss

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_DSC9569_cropped

“Klearcom ensures CHEMTREC's global emergency call center operates flawlessly 24/7”

“CHEMTREC chose Klearcom for its ability to test real customer call paths in real-time without requiring system integration. This proactive monitoring ensured compliance with emergency communication standards and uninterrupted service worldwide.“

Tarn Jones

- Chemtrec

CHEMTREC

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How IVR Testing Works with Klearcom

Mapping Your IVR

Mapping Your IVR

We map your entire IVR system to ensure complete coverage.

Automated Testing

Automated Testing

Simulate real customer interactions to detect issues.

Actionable Reporting

Actionable Reporting

Detailed insights to address pain points and improve performance.

Seamless Integration

Seamless Integration

Integrate with your existing tools and processes for effortless testing and monitoring.

 

Ensuring IVR Reachability and Connectivity

Testing the reachability and connectivity of both IVR’s and phone numbers across regions can be a daunting challenge, especially at regular frequencies. Global operations can lead to complications when assessing reachability.

Klearcom creates an ongoing extensive database of your global numbers and their status in real-time. With this resource at your disposal, you can effortlessly validate the continuous reachability of your IVR’s and phone numbers across regions. This ensures that customers worldwide can access your services without disruption.

Start IVR Testing Now

klearcom-website-laptop
 

Ensuring IVR Reachability and Connectivity

Testing the reachability and connectivity of both IVR’s and phone numbers across regions can be a daunting challenge, especially at regular frequencies. Global operations can lead to complications when assessing reachability.

Klearcom creates an ongoing extensive database of your global numbers and their status in real-time. With this resource at your disposal, you can effortlessly validate the continuous reachability of your IVR’s and phone numbers across regions. This ensures that customers worldwide can access your services without disruption.

Start IVR Testing Now

Recognized Excellence: Our Award-Winning Achievements

Celebrating Innovation, Quality, and Global Impact Across Our Industry

Testing Live IVR Environment

Testing the live customer call path, replicating actual call flows in country are crucial for IVR reliability. Without testing the actual IVR messaging, intent & call transfers are working correctly locally, your IVR may not be performing optimally.

Customized Test Scheduling

Customized test scheduling tailored to your business hours is essential for thorough IVR testing. A lack of flexibility in scheduling can result in incomplete testing and overlook critical issues.

Comprehensive IVR Documentation

Maintaining up-to-date IVR documentation is essential for effective testing. Outdated or incomplete documentation can lead to confusion and testing inaccuracies.

Efficient Regression Testing

Efficiently identifying inconsistencies across your IVR call paths is vital for maintaining a seamless customer experience. Traditional regression testing methods are often slow and cumbersome.

Klearcom Regression delivers real-time validation of your customer call paths. This rapid feedback loop enables you to quickly identify and address any issues that may disrupt the customer experience. Your IVR remains seamless, and customer satisfaction is preserved.

Validating Call Scripting

Manually validating call scripting on every leg of the IVR journey is not only time-consuming but also tedious. This process can be prone to oversight, potentially leading to script-related issues going undetected.

Klearcom’s comprehensive IVR mapping and transcription features provide automated validation of call scripting at each step of the IVR journey. By automating this validation, you ensure that the customer experience remains consistent and error-free.

Monitoring Call Quality

Detecting issues related to call quality, such as degradation, transcoding, and voice fingerprint changes, is essential for maintaining a seamless customer experience. Without real-time monitoring, these issues can persist, leading to customer dissatisfaction.

Klearcom’s testing platform offers real-time call quality reporting. It continuously monitors call quality, ensuring optimal customer experiences. In the event of any degradation or changes, you receive immediate notifications, allowing for timely resolution.

Why Choose Klearcom for IVR Testing?

IVR Regression testing doesn’t have to be a complicated and time-consuming process.

Klearcom offers a comprehensive set of tools and solutions to address all your ongoing IVR testing pain points, ensuring a seamless and reliable customer experience. Our innovative approach and automated testing solutions simplify the process, making IVR testing accessible and effective.

Don’t let IVR Regression testing challenges affect your customer interactions. Choose Klearcom and unlock the full potential of your IVR system.

Klearcom-For-IVR-Testing-02

Speak with the
klearcom team today!

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Klearcom's Customer Success Team at work