Interactive Voice Response (IVR) systems are the lifeline of customer interactions in today’s business world. They are the first point of contact for customers seeking support, sales, information, or services. However, testing these IVR systems can be a daunting task.
Manually testing your IVR call paths and validating each ongoing amendment or adjustment can lead to a significant amount of issues, not to mention the amount of time taken. These updates/changes if not continuously validated will lead to human error and drastically impact your customer’s experience.
Klearcom’s Regression automates the IVR testing process, ensuring any unwarranted changes are identified in minutes. A task that would previously have taken hours leading to human error and impacting your customer’s experience, can now be automated within minutes ensuring accuracy and confidence.
When updating your IVR system, unforeseen side effects can arise, including changes in call routing, messaging, or scripting. These changes can disrupt the customer experience and damage your reputation.
Klearcom’s automated Regression testing acts as a vigilant guardian of your IVR system. Regression keeps you informed about any unwanted changes as soon as they occur, whether this is with an unresponsive landline, or a material IVR change such as DTMF routing, script change, or even audio quality degradation. This proactive approach allows you to address issues promptly and maintain a consistent and reliable IVR system.
Testing the reachability and connectivity of both IVR’s and phone numbers across regions can be a daunting challenge, especially at regular frequencies. Global operations can lead to complications when assessing reachability.
Klearcom Regression creates an ongoing extensive database of your global numbers and their status in real-time. With this resource at your disposal, you can effortlessly validate the continuous reachability of your IVR’s and phone numbers across regions. This ensures that customers worldwide can access your services without disruption.
Efficiently identifying inconsistencies across your IVR call paths is vital for maintaining a seamless customer experience. Traditional regression testing methods are often slow and cumbersome.
Klearcom Regression delivers real-time validation of your customer call paths. This rapid feedback loop enables you to quickly identify and address any issues that may disrupt the customer experience. Your IVR remains seamless, and customer satisfaction is preserved.
Manually validating call scripting on every leg of the IVR journey is not only time-consuming but also tedious. This process can be prone to oversight, potentially leading to script-related issues going undetected.
Klearcom’s comprehensive IVR mapping and transcription features provide automated validation of call scripting at each step of the IVR journey. By automating this validation, you ensure that the customer experience remains consistent and error-free.
Detecting issues related to call quality, such as degradation, transcoding, and voice fingerprint changes, is essential for maintaining a seamless customer experience. Without real-time monitoring, these issues can persist, leading to customer dissatisfaction.
Klearcom’s testing platform offers real-time call quality reporting. It continuously monitors call quality, ensuring optimal customer experiences. In the event of any degradation or changes, you receive immediate notifications, allowing for timely resolution.
IVR Regression testing doesn’t have to be a complicated and time-consuming process.
Klearcom offers a comprehensive set of tools and solutions to address all your ongoing IVR testing pain points, ensuring a seamless and reliable customer experience. Our innovative approach and automated testing solutions simplify the process, making IVR testing accessible and effective.
Don’t let IVR Regression testing challenges affect your customer interactions. Choose Klearcom and unlock the full potential of your IVR system.
