Klearcom Ensures
United World Telecom's
Global Toll-Free Numbers
Run Smoothly
United World Telecom specializes in providing local and toll-free numbers across the world. As the company grew, it faced challenges in testing its toll-free numbers and ensuring quality of service across multiple global regions.
This became increasingly critical given the scale of its operations and the 24/7 support required to serve customers across different time zones.
"The ability to test numbers on the fly has been a game changer."
“With Klearcom, we can test numbers on the fly, across countries and networks, and give customers immediate reassurance. It’s been a game changer for us and has put us back in control of the services we sell.”
Alan Rodriguez
Senior Technical Support Manager
- United World Telecom
24/7
Customer support from Klearcom’s 24/7 365 days a year NOC center and Client Operations Team.
100+
Languages and dialects transcribed globally at the click of a button.
340+
Carriers available for local testing globally, both fixed line and mobile capability.
100+
Countries Available for Toll-Free Number Testing with local number and IVR validation
Background
As United World Telecom expanded its global footprint, maintaining reliable, consistent service quality became more complex. The company needed real-time assurance that all numbers including both local and toll-free were fully operational at all times.
With a diverse network of partners and carriers worldwide, it was difficult to ensure every number was tested accurately and quickly across multiple regions and time zones.
Background
As United World Telecom expanded its global footprint, maintaining reliable, consistent service quality became more complex. The company needed real-time assurance that all numbers including both local and toll-free were fully operational at all times.
With a diverse network of partners and carriers worldwide, it was difficult to ensure every number was tested accurately and quickly across multiple regions and time zones.
Challenge
Traditional manual testing methods were time-consuming and inefficient, especially at scale.
These methods often required reaching out to local agents to dial numbers and manually verify functionality, a process that was slow and frequently error-prone.
As testing needs grew globally, United World Telecom required a way to validate numbers more efficiently while still providing customers with fast, accurate reassurance that services were running smoothly.
Solution
United World Telecom turned to Klearcom’s automated testing platform to streamline processes and enable faster, more accurate testing of numbers across the globe.
Klearcom’s solution allowed United World Telecom to:
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Test numbers on-demand
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Schedule automated tests in 100+ countries
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Verify toll-free number functionality in real time
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Avoid waiting on agents in distant locations
Klearcom’s platform provided comprehensive testing for:
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Connectivity
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Call quality
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IVR functionality
The flexibility of the platform also enabled United World Telecom to test different networks in specific regions, helping ensure seamless performance across multiple global locations.
Implementation
The implementation of Klearcom’s testing platform was seamless and quick. United World Telecom’s technical team received dedicated support from Klearcom’s Client Operations team throughout the setup process to ensure all specific requirements were met.
The ability to test on-demand, combined with the option to schedule regular tests, enabled the team to proactively monitor service quality and address issues before they impacted customers.
Klearcom’s real-time reporting features provided detailed insights into:
-
Call quality
-
Network performance
-
IVR functionality
These insights helped United World Telecom improve service quality and take immediate action when issues arose, supporting the company’s commitment to global, round-the-clock customer support.
Implementation
The implementation of Klearcom’s testing platform was seamless and quick. United World Telecom’s technical team received dedicated support from Klearcom’s Client Operations team throughout the setup process to ensure all specific requirements were met.
The ability to test on-demand, combined with the option to schedule regular tests, enabled the team to proactively monitor service quality and address issues before they impacted customers.
Klearcom’s real-time reporting features provided detailed insights into:
-
Call quality
-
Network performance
-
IVR functionality
These insights helped United World Telecom improve service quality and take immediate action when issues arose, supporting the company’s commitment to global, round-the-clock customer support.
Results
The migration significantly improved Pfizer’s communication systems and provided the organisation with a measurable quality confidence metric.
99.2% uptime across global IVR services
Reduced response times through real-time alerts and diagnostics
Faster issue resolution across regions
Full visibility into IVR configurations that were previously undocumented
Pfizer estimated that manually mapping its IVR environment would have taken at least two years and required millions of dollars in investment. Instead, Klearcom mapped the entire IVR estate efficiently, delivering significant time and cost savings.
Conclusion
This partnership highlights Klearcom’s critical role in supporting Pfizer’s global IVR migration. By mapping and addressing IVR issues, validating migration accuracy, conducting thorough load testing, and ensuring ongoing compliance, Klearcom enabled a seamless transition to new systems.
The project underscores the importance of a proactive, non-intrusive approach when managing large-scale IVR migrations in complex global environments.
At a Glance
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IVR testing across 100+ countries
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100+ languages and dialects transcribed globally at the click of a button
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99.2% uptime call success rate
"It's rewarding to see our solutions empower Pfizer to swiftly identify and resolve issues and upholdglobal service standards.”
Christine Ramsey
Head of Client Operations, Klearcom
Speak with the
klearcom team today!
