--- title: Klearcom Ensures United World Telecom's Global Toll-Free Numbers Run Smoothly description: Automated real-time number assurance a game changer for United World Telecom. --- [Skip to content](https://klearcom.com/united-world-telecom-case-study#main-content) [![Logo](https://klearcom.com/hs-fs/hubfs/Kalercom_November2024/images/klearcom-logo-websiteheader-1200x278.webp?width=176&height=41&name=klearcom-logo-websiteheader-1200x278.webp "Logo")](https://klearcom.com/) - [Home](https://klearcom.com) - Solutions - [Discover Your IVR](https://klearcom.com/discover-your-ivr/) - [IVR Testing](https://klearcom.com/ivr-testing/) - [Toll Free Number Test](https://klearcom.com/toll-free-number-testing/) - [Voice Quality Test](https://klearcom.com/voice-quality-test/) - [End Agent Performance](https://klearcom.com/end-agent-performance/) - Products - [Discovery](https://klearcom.com/discovery/) - [Regression](https://klearcom.com/regression/) - [Connect](https://klearcom.com/connect/) - [Load Testing](https://klearcom.com/load-testing/) - [Verify+](https://klearcom.com/verify-plus) - [Global Caller](https://klearcom.com/global-caller/) - [DevOps](https://klearcom.com/devops/) - [Fax](https://klearcom.com/fax/) - Resources - [About Us](https://klearcom.com/about-us) - [Customer Stories](https://klearcom.com/customer-success-stories) - [Pricing](https://klearcom.com/pricing/) - [Blog](https://blog.klearcom.com) - [News](https://blog.klearcom.com/news) - [Events](https://blog.klearcom.com/events) - [Awards](https://klearcom.com/awards) - [ROI Calculator](https://klearcom.com/roi-impact-calculator) - [Contact Us](https://klearcom.com/contact-us/) - [INT: +353 1 5256748](tel:+35315256748) - [US: +1 866 986 6016](tel:+18669866016) [Book A Demo](https://klearcom.com/book-a-demo)   # Klearcom Ensures United World Telecom's Global Toll-Free Numbers Run Smoothly ![United World Telecom Logo - High Resolution-2](https://klearcom.com/hubfs/United%20World%20Telecom%20Logo%20-%20High%20Resolution-2.png) **United World Telecom specializes in providing local and toll-free numbers across the world.** As the company grew, it faced challenges in testing its toll-free numbers and ensuring quality of service across multiple global regions. This became increasingly critical given the scale of its operations and the **24/7 support** required to serve **customers across different time zones.** Customer Success ## “The ability to test numbers on the fly has been a game changer.” “With Klearcom, we can test numbers on the fly, across countries and networks, and give customers immediate reassurance. It’s been a game changer for us and has put us back in control of the services we sell.” AR Alain Rodriguez Senior Technical Support Manager United World Telecom ![1516871878835](https://klearcom.com/hubfs/1516871878835.jpg) United World Telecom Company Overview Headquarters Delray Beach, Florida, USA Founded 1996 Employees ~50–200 Industry Telecommunications ![Klearcom x United World Telecom Image Customer Success Story (1)-1](https://klearcom.com/hubfs/Klearcom%20x%20United%20World%20Telecom%20Image%20Customer%20Success%20Story%20(1)-1.png) ## 24/7 Customer support from Klearcom’s 24/7 365 days a year NOC center and Client Operations Team. ## 100+ Languages and dialects transcribed globally at the click of a button. ## 340+ Carriers available for local testing globally, both fixed line and mobile capability. ## 100+ Countries Available for Toll-Free Number Testing with local number and IVR validation ## How Klearcom Transformed United World Telecom's IVR Testing Process Your browser does not support the video tag. - Instant alerts (not 6+ hour delays) - Global visibility across networks - Protect revenue & customer trust [Book a demo](https://klearcom.com/book-a-demo)   ## Background As United World Telecom expanded its global footprint, maintaining reliable, consistent service quality became more complex. The company needed real-time assurance that all numbers including both local and toll-free were fully operational at all times. With a diverse network of partners and carriers worldwide, it was difficult to ensure every number was tested accurately and quickly across multiple regions and time zones. [Download PDF](https://klearcom.com/hubfs/Branding%20Documents/Industry%20Verticals/Telecoms/Klearcom%20Ensures%20United%20World%20Telecoms%20Global%20Toll-Free%20Numbers%20Run%20Smoothly.pdf) ![United World Telecom Global Expansion](https://klearcom.com/hubfs/United%20World%20Telecom%20Global%20Expansion.png)   ## Background As United World Telecom expanded its global footprint, maintaining reliable, consistent service quality became more complex. The company needed real-time assurance that all numbers including both local and toll-free were fully operational at all times. With a diverse network of partners and carriers worldwide, it was difficult to ensure every number was tested accurately and quickly across multiple regions and time zones. [Download PDF](https://klearcom.com/hubfs/Branding%20Documents/Industry%20Verticals/Telecoms/Klearcom%20Ensures%20United%20World%20Telecoms%20Global%20Toll-Free%20Numbers%20Run%20Smoothly.pdf)   ## Challenge Traditional manual testing methods were time-consuming and inefficient, especially at scale. These methods often required reaching out to local agents to dial numbers and manually verify functionality, a process that was slow and frequently error-prone. As testing needs grew globally, United World Telecom required a way to validate numbers more efficiently while still providing customers with fast, accurate reassurance that services were running smoothly. [![Learn how IVR discovery works without system integration](https://hubspot-no-cache-eu1-prod.s3.amazonaws.com/cta/default/9183545/interactive-204783518218.png)](https://klearcom.com/hs/cta/wi/redirect?encryptedPayload=AVxigLKvHl%2BrBJEYzQfZbNpVfnZT7A0HjJfgklOHV1V%2FvslMQ%2B1%2FbydRKphf%2FrwPQkpsR5gbIYgtak%2BTfC%2B9zUM87Oc0M4hHHf1SSxuAWp%2FSMfdoenVXzzWY13SE3WKCJp6WNMUIbrGwJY%2BD8zTQlxwimKSifkYuXIzSsrmhToPT5iasipEXw6NlMw6JGsXxp58pBFUjzU3e&webInteractiveContentId=204783518218&portalId=9183545) ![IVR-Call-Flow](https://klearcom.com/hubfs/Klearcom_November2024/images/IVR-Call-Flow.png)   ## Solution United World Telecom turned to Klearcom’s automated testing platform to streamline processes and enable faster, more accurate testing of numbers across the globe. ##### Klearcom’s solution allowed United World Telecom to: - Test numbers on-demand - Schedule automated tests in **100+ countries** - Verify toll-free number functionality in real time - Avoid waiting on agents in distant locations ##### Klearcom’s platform provided comprehensive testing for: - Connectivity - Call quality - IVR functionality The flexibility of the platform also enabled United World Telecom to test different networks in specific regions, helping ensure seamless performance across multiple global locations. [![Explore IVR testing, monitoring, and migration support](https://hubspot-no-cache-eu1-prod.s3.amazonaws.com/cta/default/9183545/interactive-204783724825.png)](https://klearcom.com/hs/cta/wi/redirect?encryptedPayload=AVxigLJaXaVH0dMQReED9a5teWTVbPWtu69WuKFfJF9n0R0AzYuHDKNPDSKlXmUR46hL3JEudAeqeb11uwglmwyohe9diHbrQVLHS3Pje5Jgrre30si82MWoa0JXH5Jn1BYzP7vIP3V3E%2F0nlMVDze9JPB4O8Xss4%2FafvIPKb%2F8%2FPzh0iLm%2BaNtqmVfNbtcH%2BgUuR3BZx1wfQA%3D%3D&webInteractiveContentId=204783724825&portalId=9183545)   ## Implementation The implementation of Klearcom’s testing platform was seamless and quick. United World Telecom’s technical team received dedicated support from Klearcom’s Client Operations team throughout the setup process to ensure all specific requirements were met. The ability to test on-demand, combined with the option to schedule regular tests, enabled the team to proactively monitor service quality and address issues before they impacted customers. Klearcom’s real-time reporting features provided detailed insights into: - Call quality - Network performance - IVR functionality These insights helped United World Telecom improve service quality and take immediate action when issues arose, supporting the company’s commitment to global, round-the-clock customer support. [Ensure your IVRs perform under peak load](https://klearcom.com/load-testing/) ![laptop-image](https://klearcom.com/hubfs/Klearcom_November2024/images/laptop-image.png)   ## Implementation The implementation of Klearcom’s testing platform was seamless and quick. United World Telecom’s technical team received dedicated support from Klearcom’s Client Operations team throughout the setup process to ensure all specific requirements were met. The ability to test on-demand, combined with the option to schedule regular tests, enabled the team to proactively monitor service quality and address issues before they impacted customers. Klearcom’s real-time reporting features provided detailed insights into: - Call quality - Network performance - IVR functionality These insights helped United World Telecom improve service quality and take immediate action when issues arose, supporting the company’s commitment to global, round-the-clock customer support. [Ensure your IVRs perform under peak load](https://klearcom.com/load-testing/)   ## Results The migration significantly improved United World Telecom’s communication systems and provided the organisation with a measurable quality confidence metric. ### **99.2% uptime** across global IVR services ### Reduced response times through real-time alerts and diagnostics ### Faster issue resolution across regions ### Full visibility into IVR configurations that were previously undocumented ## Conclusion This partnership highlights Klearcom’s critical role in supporting United World Telecom's global IVR migration. By mapping and addressing IVR issues, validating migration accuracy, conducting thorough load testing, and ensuring ongoing compliance, Klearcom enabled a seamless transition to new systems. The project underscores the importance of a proactive, non-intrusive approach when managing large-scale IVR migrations in complex global environments. ### At a Glance - IVR testing across **100+ countries** - **100+ languages and dialects** transcribed globally at the click of a button - **99.2% uptime** call success rate ##### "It's rewarding to see our solutions empower United World Telecom to swiftly identify and resolve issues and uphold global service standards.” ![Christine Ramsey](https://klearcom.com/hubfs/Email%20Signatures%20Update%202025/Profile%20Images/Christine%20Ramsey.png) ##### Christine Ramsey Head of Client Operations, Klearcom [![Talk to Klearcom about your global IVR environment](https://hubspot-no-cache-eu1-prod.s3.amazonaws.com/cta/default/9183545/interactive-204783724902.png)](https://klearcom.com/hs/cta/wi/redirect?encryptedPayload=AVxigLKeQYE9vBQBWiL9rXqeJMz%2Fj2hEPQwrWMaXI03OrleO7iHue3rzEcLfskVqylDauSyf4Wz72xiaczVKW%2BdO3RaZI7G%2BOocLYOcJe8xfHdSVrTSMzf4eNinuEox70Fx1OAD%2B%2BEp9YwEN88JzdxhvIZHZ92mSP3GwX2wchMC9IDE6qmS8PMFxJh8JGIC1VDVgQA%2FlUJXl7A%3D%3D&webInteractiveContentId=204783724902&portalId=9183545) ## Speak with the klearcom team today! 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