Voice Quality Test

24/7/365

End-to-End CX Visibility Across Global Operations

92%

Retention of Previously Abandoned Callers

85%

Reduction in Time Spent Resolving Critical Errors

95%

Accuracy in IVR prompts across all supported languages

99%

Of misrouted calls identified and resolved

100%

Of tests are logged for compliance and audit trails.

Automated Testing

Reduce manual errors with automated, scalable IVR testing.

Global Reach

Test your IVR across 100+ countries and regions.

Real-Time Insights

Actionable reports to optimize call flows and prevent failures.

"Pfizer entrusted Klearcom with seamless global IVR migration across 100+ countries."

"Klearcom provided an unprompted SaaS solution that required no integration or management. By managing IVR discovery, intent messaging, and multilingual call transfers, Klearcom ensured a smooth migration while adhering to strict InfoSec requirements."

“Klearcom rapidly restored Danfoss's critical telephony services during peak operations.”

“When a carrier unexpectedly cut off services over Christmas, Klearcom stepped in to resolve the issue swiftly. By proactively addressing silence alerts and maintaining seamless communication, Klearcom enhanced Danfoss’s issue resolution process across multiple countries.“

“Klearcom ensures CHEMTREC's global emergency call center operates flawlessly 24/7”

“CHEMTREC chose Klearcom for its ability to test real customer call paths in real-time without requiring system integration. This proactive monitoring ensured compliance with emergency communication standards and uninterrupted service worldwide.“

Why Test for Voice Quality Issues?

In the best-case scenario, customers resolve their issues through self-service channels. However, when they need to connect with a live agent, it’s crucial that the experience with your agent is seamless. Companies must identify voice quality issues before customers encounter them.

Klearcom offers automated functional testing, regression testing, and load testing capabilities to address these challenges effectively. With Klearcom, you can ensure that your customer interactions are of the highest quality, reducing the negative impact of voice quality issues.

No Installation Required, Cloud-Based Solution

Klearcom’s solution is entirely cloud-based, requiring no installation with your existing infrastructure. All you need to get started is a list of your numbers, making it a hassle-free experience.

Are you ready to uncover all the audio-quality blind spots you haven’t been able to identify before?

Why Test for Voice Quality Issues?

No Installation Required, Cloud-Based Solution

Klearcom’s solution is entirely cloud-based, requiring no installation with your existing infrastructure. All you need to get started is a list of your numbers, making it a hassle-free experience.

Are you ready to uncover all the audio-quality blind spots you haven’t been able to identify before?

Carrier Performance Testing

With Klearcom NVQA, identification audio quality challenges at the carrier level are identified and triaged from the outside, locally in over 100+ countries. This ensures you’re first to know before customers complain.

Contact Center Quality Validation

On average over 60% of call quality issues reside within the contact center, whether these are internal or external transfers, with Klearcom NVQA you can validate every leg of the customer call path in minutes.

Agent Quality & Response

Quality challenges can occur at every level of your customer interaction, the most costly are when your Agents are impacted. With non-intrusive audio quality testing, Klearcom ensures your agent’s performance is always optimal.

Full Call Path Testing

Whether call quality issues reside at the carrier, IVR, Agent, or their party transfer level, Klearcom single platform, non-intrusive NVQA testing pinpoints the exact location of audio degradation and provides you with a wealth of CDR’s to triage instantly.

Complete, Real-Time Visibility Worldwide

Klearcom testing replicates the customer’s experience from outside the network, providing insights into what happens as calls pass through various carriers. This approach ensures Early Identification of Issues. With Klearcom you can identify issues with numbers and audio quality before your customers do, helping to prevent customer dissatisfaction and potential churn.

Through the self-trained neural network algorithm NVQA Klearcom provides an objective metric for audio quality which is more reliable than intrusive methods such as PESQ / POLQA which do not replicate a live customer environment. This non-intrusive method validates the same customer call path, from carrier performance, all the way through IVR’s within the contact center and down to end agents if required.

Now imagine having all this rich data and being able to benchmark your telecom performance against your competitors. Klearcom allows you to benchmark your performance against competitors on a country-by-country basis and even down to an individual line’s performance. Courtesy of Klearcom’s millions of data points, you can validate all of this rich information instantly.

So what does this mean for customers globally? Testing voice quality ensures you can proactively ensure you retain your brand reputation, through frequent testing this allows for early detection of voice quality issues, which is crucial for maintaining a high standard of customer service. This type of proactivity will also reduce the mean time to resolution (MTTR) for any issues that arise.

With the world’s largest global automated testing and being 100% non intrusive (No installations required). Klearcom’s cloud-based platform ensures you can start testing globally within minutes.

Early Issue Detection

Be the first to know about quality issues at each leg of the customer journey, taking ownership.

Evasive Action

Quickly re-route your voice services to another contact center if issues arise.

Efficient Troubleshooting

Eliminate guesswork and reduce time delays in resolving intermittent problems.

Performance Monitoring

Measure and monitor critical performance indicators, including call connection, post-dial delay, audio quality, DTMF and voice performance, and IVR functionality.

Early Issue Detection and Resolution

Proactively identifying and addressing voice quality issues is crucial to ensuring a seamless customer experience. Delayed issue detection can harm your brand and customer satisfaction.

Klearcom provides frequent, proactive voice quality testing, ensuring early warning of issues. Our solution comes with comprehensive call detail records, allowing you to pinpoint issues, investigate more quickly, and reduce your mean time to resolution.

Brand Protection

Deteriorating voice quality can tarnish your brand’s reputation, leading to a poor customer experience.

Klearcom empowers you to be on top of voice quality issues as they occur. With the intelligence to make adjustments to voice call routes on-the-fly, you can proactively manage and protect your brand’s reputation.

Assess Telco/Carrier Performance

Businesses rely on telecom carriers to provide a certain level of service, yet they often lack visibility into their carriers’ true performance.

With Klearcom you can spot issues immediately, even within large networks with multiple potential routes for voice calls. This allows you to test all routes, rank the performance of your providers, and make informed choices on telcos and routes. Klearcom holds your carrier accountable for performance, ensuring they meet their Service Level Agreements (SLAs).

Objective Audio Quality Scores

Klearcom provides MOS scores to precisely gauge voice quality performance in real time.

Enhanced Customer Experience

Demonstrating your commitment to Customer Experience (CX) by ensuring voice quality meets the highest standards.

Localized Testing for Global Numbers

Proactively monitor the availability and quality of your global toll and toll-free numbers, gaining real-time alerts on customer-impacting issues.

Comprehensive Performance Monitoring

Measure and monitor key performance indicators, including audio quality, post-dial delay, DTMF functionality, IVR response, and connection success or failure.

“Gold Star Klearcom”

“Overall, Klearcom was a wise choice for Boehringer. I look forward to a long working partnership with the team and growing in functionality. The ease of interaction is priceless!

Klearcom's team was very easy to work with and very accommodating. The team went above and beyond to assist Boerhinger in getting onboarded and understanding the process and best uses.“

“Only positive so far, from onboarding towards the current operational day to day support.

Personal follow-up , during the onboarding but also afterwards when the product is fully live. Open discussion and clear communication“

“Klearcom provides a strong automated solution for the manual task of test calls”

“Klearcom automated a manual task of tests calls while also being able to provide additional metrics & insights to caller experience“

“Remote Testing with a Global Reach”

“Very positive. The Klearcom product has allowed my team and the NOC to significantly shorten the debug and problem isolation timeframe by not being reliant on the customer to make or confirm test calls. It has also significantly shortened the IVR development and verification timeframes.

Easy to use product and a team that is very willing to listen to and incorporate suggestions/enhancements to the product. Has capabilities useful to NOC, provisioning, and engineering teams.“

“Exceptional Experience with Klearcom: User-Friendly App and Outstanding Support”

“I have had a great experience with the Klearcom app and the Klearcom staff. The app's real-time monitoring and notification features have been invaluable in ensuring seamless operations, while the team's support and expertise have made every interaction smooth and efficient. Their commitment to excellence has greatly enhanced our service quality and operational efficiency.

What I liked most about Klearcom was the app's ease of use and intuitive design, which made navigating and utilizing its features seamless. Additionally, the support from their staff has been exceptional, always providing timely and helpful assistance. This combination has made my overall experience with Klearcom highly positive.“

“Working great and made us more proactive”

“So far very good. Easy provisioning, testing tool and Alert management works well.

Easy provisioning, testing tool and Alert management“

“My Klearcom Experience”

“The team has been very attentive and have spent a great deal of time ensuring I understand how to make the most out of the platform.

Softphone feature, being able to call from nearly every country is priceless.“

“Great company”

“Great customer service! Willing to add their advise.

Their flexibility in monitoring only what you need.“

“Effortless testing with Klearcom”

“My overall experience with Klearcom has been highly positive. It has reliably supported our communication needs, offering robust features that are easy to use and integrate into our daily operations.

The best aspect of using Klearcom has been its user-friendly interface, which made navigating through the features a seamless experience. The clarity in voice and video calls significantly enhanced our team's communication efficiency, making every interaction smooth and productive.“