Account Manager
About Klearcom
Klearcom is a specialist telephony testing SaaS company. We exist to help complex enterprise organisations assure the quality and reliability of their customer-facing telephony — before failures reach their customers.
Telephony is not a background utility. For the organisations we work with, it is the front line of customer experience. A failure in an IVR flow, a broken AI agent, a routing error during peak trading — these are not technical incidents. They are brand events, compliance risks, and revenue losses. Our job is to make sure they don't happen.
We operate in a market being disrupted simultaneously from three directions: AI is embedding itself invisibly into telephony infrastructure; customer-facing AI is now the first point of contact in many enterprise call flows; and CCaaS migrations are accelerating, compressing the window between deployment and failure. Every one of these forces creates a testing event. We are built to handle all of them.
Our customers are multinationals with complex telephony environments — financial services, telecommunications, travel, retail, healthcare, and public sector organisations where a failed call flow carries serious consequences. We don't work with everyone. We work with organisations that recognise telephony quality as a business risk and are doing something about it.
We specialise entirely in telephony testing. That specialism is our competitive advantage. Broader CX platforms offer testing as a feature. We offer it as a discipline — with the depth, rigour, and domain expertise that enterprise-grade telephony demands.
The Opportunity
The market for telephony testing is accelerating. AI deployment, CCaaS migration, and IVR modernisation are creating testing events at a pace the industry has not seen before. Klearcom is positioned at the centre of that disruption — and is now building the commercial team to capture it at scale.
This is an early-stage opportunity in a business with a proven product, a loyal installed base, and a clear strategic direction agreed at board level. The GTM motion is defined. The ICP is precise. The sales methodology is structured and repeatable. What we are now building is the team to execute it.
For the right person, this means joining at the moment of scale — with the frameworks in place, the market moving toward us, and the mandate to build something significant. Klearcom grows by entering at the right moment. So do the people who join it.
Responsibilities
- Develop a thorough understanding of each account in your portfolio: mapping organisational structures, identifying key stakeholders, and uncovering expansion opportunities across divisions and business units
- Engage and build relationships at mid-level and C-suite across large, complex multinational organisations
- Position Klearcom as a strategic partner and platform investment, not a transactional supplier
- Drive revenue growth from a relatively low base within existing accounts, with full commercial ownership of outcomes
- Design and document the account management processes that will scale as the team grows
- Contribute to a leadership pathway within the business as the function matures
What We Are Looking For
- Approximately 5 years of commercial experience, encompassing both new business development and structured account management
- A proven record of growing revenue significantly within large, complex enterprise accounts
- Background in telephony, CX, or a comparable technical enterprise sale. UCaaS, CCaaS, or SaaS platforms with complex buyer structures are all relevant
- Confidence and credibility engaging with senior stakeholders, including C-suite, across diverse organisational contexts
- Strategic thinking combined with the commercial discipline to execute consistently
Why Klearcom
- Ownership of a significant share of our enterprise account base, with first-pick access and the upside to match
- The opportunity to build a function from the ground up, with direct influence over how account management works at Klearcom
- A clear and genuine pathway to team leadership for the right candidate
- A high-growth, post-PE environment where your contribution is visible and your progression is not constrained by hierarchy