Chief Product Officer

The Role

Reporting to the CEO, as our Chief Product Officer (CPO), you will spearhead Klearcom's product strategy at a pivotal moment following recent investment. This executive leadership role offers an immediate opportunity to drive sustainable growth by developing our product roadmap and optimizing our existing product suite.

With Synova's investment, we plan to significantly expand our product capabilities. Current roadmap priorities include Chatbot & Conversational AI testing.

There is a long-list of opportunities for product expansion to address market needs:

Communications-focused solutions for new customer segments and use cases
Testing solutions for web-based chatbots & conversational AI (and agentic AI in due course)
Expansion of existing testing to cover Whatsapp and WebRTC monitoring & testing
Data benchmarking services leveraging insights from millions of monitored calls
Predictive/proactive products utilizing our distributed knowledge of global carrier behaviour

You will join Klearcom at an exciting time as we capitalize on our position in this emerging market. With an increasing addressable market and clear demand, this role offers significant opportunity to shape our commercial future and drive innovation within the communications sector.

Strategic Leadership

Partner with other functional leaders working closely with Sales, Account Management and Customer Success to ensure product roadmap and features are aligned with the value proposition and GTM materials
Monitor and analyse emerging AI and automation trends across enterprise voice, CCaaS, and CX assurance markets to inform strategic decision-making and product development
Own the long term product vision and category narrative, positioning Klearcom as the global leader in Conversational AI/ GenAI Voice and CX Assurance testing
Conduct quarterly leadership workshops to agree and document a product roadmap for a rolling 3-to-5-year period
Define the evolution of the Klearcom testing platform into an AI-enabled, multi modal assurance suite, covering voice, Chatbot, SMS and other channels
Establish a robust Voice of Customer and competitive intelligence framework to ensure data-driven decision making
Collaborate with stakeholders to understand market trends, customer needs, and competitive landscapes

Product Design

Drive AI and data-led product innovation, embedding ML models for anomaly detection, predictive testing, and conversational understanding
Conduct user research and usability testing to gather actionable feedback
Ensure products provide a seamless user journey, resulting in customer satisfaction and loyalty
Design and build long-term AI strategies and apply data science to maximize customer experience
Establish and maintain data governance standards in product development
Partner with CRO to develop pricing and monetisation strategies for new products and features

Product Management

Evaluate customer feature requests and establish prioritization methodologies that balance delivery costs with revenue opportunities
Review customer contracts with service credits to ensure product capabilities meet commitments
Identify performance issues and develop remediation plans with technology teams
Conduct market research to inform product positioning, differentiation, and pricing strategies

Team Leadership

Build a best-in-class product organization that works seamlessly with sales and engineering departments
Drive Agile development processes and best practices
Develop role definitions, career paths, and compensation benchmarks for the product organization
Mentor team members to help them achieve their potential
Align product objectives and deliverables with other business functions

Professional Experience

B2B SaaS Experience

Proven success building and scaling complex digital platforms in B2B environments where UX, user journey design, and deep customer understanding are core to driving adoption, retention, and commercial value.

Deep understanding of AI driven product strategy (Conversational AI, GenAI, ML predictive analytics.

Strategic and Hands-On Product Leadership

Demonstrated ability to scale product functions in high-growth businesses, combining long-term strategic thinking with day-to-day product execution and team leadership.

Experience translating enterprise customer needs into scalable, repeatable platform capabilities.

Experience in communications would be an advantage.

Growth-Stage Experience

Track record operating in complex, high-change growth environments (Private Equity or Venture backed), with a strong grasp of the challenges involved in scaling teams, platforms, and processes.

Commercial and Executive Influence

Ability to work closely with the CEO and executive team to align product strategy with broader business goals, demonstrated commercial acumen, and strong cross-functional leadership.

Executional Rigor and Leadership

Brings clarity, structure, and a strong sense of ownership, with a proven record of delivering measurable outcomes and earning trust at senior levels.

About Klearcom

Klearcom is a pioneering provider of automated IVR (Interactive Voice Response) and line / number testing software for multinational organizations with global contact center operations. Founded in 2020 and headquartered in Waterford, Ireland, we've rapidly established ourselves as an innovative leader in automated voice testing solutions from IVR uptime validation through to real-time call quality monitoring and issue alerting.

Our team of ~65 professionals operates from our Irish headquarters and remotely in India, supporting 60+ enterprise customers across more than 100 countries. We're proud to count industry giants like Google, Pfizer, Mastercard, Visa, and Verizon among our valued clients.

Our Technology

The interconnected nature of global communication networks creates blind spots between enterprises, their carriers and contact centre providers. Klearcom's platform provides a holistic solution that bridges these blind spots with automated testing, real-time validation and reporting, enabling the seamless monitoring and validation of global voice infrastructure.

Our solution stands apart through its non-intrusive deployment model, eliminating the need for on-premise installation or complex telco-side configuration. This unique approach allows enterprise clients to quickly go-live with localized testing across more than 100 countries without disrupting existing systems.

Software has clear ROI for customers from improved operational efficiency (automated testing at scale in multiple geos), cost savings (early detection of issues prevents downtime and service disruptions), compliance (regulatory requirements with the potential for fines) and an enhanced customer experience (poor IVR / call centre experience a source of poor CX and / or revenue loss).

Market Opportunity

Klearcom’s customers include those with large-scale contact centre operations due to regulated sectors that are required to offer contact points for customers (.e.g healthcare, financial services, utilities, and government services) and strong customer interaction volumes (e.g. technology, telecoms, retail, travel and hospitality). ICP are large corporates with multi-country presence / contact centre operations / customers, several toll-free numbers, and either some regulatory, revenue generating, or mission-critical application for its call centre.

The IVR and broader call centre testing software market is nascent but large (14k+ theoretically addressable logos equating to a multi-billion $ market opportunity) with a number of positive underlying tailwinds driving the uptake of testing solutions and providing significant headroom for growth, including:

Digital transformation as customers migrate from on-premise telephony to cloud-based contact center solutions
Increasing investment in AI technologies
Growing focus on data collection for reporting and compliance

Testament to mission criticality of the product is our exceptional customer retention metrics with extremely low churnand strong net revenue retention..

Outside of winning new logos, there is an opportunity to grow within existing customer logos by cross-selling new products (including pipeline of future product developments), increasing number of geographies / teams testing within organisations, and optimising pricing structures.